This is by far my worst experience of any rental. It didn’t seem like the vehicles were serviced regularly, the staff don’t seem up to date on what can or cannot be done, I got stuck somewhere, they did not offer any options for me to get out of the situation, tried to pin damage on me when it’s due to lack of poor maintenance
Paul S
Hasty Market
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kitchener, ON N2M2K5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I expect U-Haul to be ready and your agent should clean the snow not the customers
AKHIL MThe lady inside was very mean
Ramon DVery poor hygiene and no snow shoveled at the location. I booked a mini van which was stuck in snow and was not moving spent 25 minutes to move it however, no one helped with anything from the location. Then they provided alternative option and that truck was stuck too and again I spent 20 minutes to move it. Very very very dangerous and poor service from the location and I also raised ticket twice but no reply from uhaul customer service.
Jahal BThe truck had no license plates, the truck was filthy inside the bed and the front. The passenger door handle was not openable. They charged me for a “20 ft truck when I order a 15 ft. The lady said “well this is what we have so this is what you’re getting”. Customer service sucked. When I asked questions about the KM, she did not answer them adequately. I would NEVER go to this location again and would worn others .
Hailey S