The owner asked if I had ever driven a vehicle that big? And he kept coming out to “check” on me yet there were 2 other customers there and he didn’t bother with them. Also, locks are $20+ …. And no dollys?! Get it together. Locks at the actual U-Haul are $10, $6 at Walmart. Don’t get me started on the fact I had to leave work to drop off a U-Haul I had originally asked to drop off closer to my home, LEFT WORK WHILE BEING FURLOUGHED and was still asked to pay for mileage and gas?! Shout out to Sabrina and Brian for the help though! Will never rent with you all again.
Yvette E
Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Mesa, CA 91942
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Train the person to be helpful and a problem solver. We had a very unpleasant experience.
THOMAS RI have rented from U-Haul more than 10 times. I had a bad experience from a location on Jamaica rd spring valley ca 91977. The vehicle wasn’t maintained and the tire blew up on the freeway. .The owner apologized and didn’t charge I did put gas in however. I decided to give them another chance. Everything seemed okay. Then today I go to rent from another U-Haul and the previous U-Haul I used put notes in saying I return late. There truck blew a tire I had to wait 3 hours on a freeway and they had the nerve to say I return late. Todays experience was 100% better, please note 8847 jamacha rd spring valley ca 91977 will get a bad yelp rating.
Vernon MGetting an appt at convenient location was perfect. Female clerk at store very helpful. After pricking up the truck/van , I noticed the dolly and moving blankets were loose in back of the truck. I heard the dolly move about the bed of truck/van. I pulled over and secured them but as I went to relock/close the rear door; I noticed the rear handle was loose and I took a video. I returned the truck after use and explained the issues to the male clerk, owner. He didn't seem to care. Just said he would get it fixed. He wasn't impressive. as i drove away
Denise JI made a reservation on 10/06/2025 for pick up on 10/18 for a 15' truck, 4 wheel furniture dolly and blankets. Upon arrival, the truck request and reserved was NOT available and no furniture dolly nor blankets. Had to use a 10' truck thusly requiring more loads and more mileage. No discount or accommodations were offered. NOT HAPPY AT ALL! Will NOT use this location again.
Henry T