I asked for a pickup truck and had it reserved. When I showed up to get the truck the clerk said that he didn't have any pickup trucks and he doesn't normally have any pickup trucks. Then he stated that the person who had rented the truck just extended right now. I was very disappointed and didn't appreciate the way that it was presented to me. I don't drive and my wife who would be doing the driving didn't want to drive a box truck. She didn't feel safe driving one. We just had a few small things to move that is why we wanted a pickup truck. We did end up in a small box truck and were able to get part of the job done but that was not the point. I had reserved a pickup and was never informed that it would not be available for whatever reason. I still have not received any response about the truck not being available for whatever reason. I felt like it was a bate and switch. I don't think that I will ever recommend U-haul to anyone in the future. I have used U-haul in the past and have recommend them in the past to both family and friends.
JACK M
Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Mesa, CA 91942
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great location! Owner is super friendly, knowledgeable and helpful!
Inessa LHave more stock of trucks
Nahid KI believe some locations need assistance that deals with specific U-Haul equipment and products. The U-Haul truck I was assigned probably had been passed through the system without being checked. Safety is of great concern.
Sidney JThe storefront and vehicles reek of perfume/cologne fragrance; powerful and highly irritating to the senses.
Michael R