my only complaint was that the truck was not available at our reservation time. we were told to return in 2 hours but were called as we got back home that the truck was ready. living 20-25 minutes away we wasted almost an hour of back and forth driving. it would have been nice to be proactively called that the truck wasn’t ready yet. otherwise the personnel was pleasant and the pickup was easy. truck was in excellent condition.
Michael B
Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Mesa, CA 91942
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- 4.0 Average Customer Rating
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I booked to pick up the uhaul at the Lemon grove official uhaul dealer not a janky side street gas station who have me a vehicle 1. With 4 miles till empty even though paper work said it was 1/2 full 2. A trunk with 152,000 miles on it for a 1 way trip that started on California and ended up in Miami FL. And they knew for a fact that truck was on its last leg. Fortunately, made it to our destination with out It dieing on the side of the road. Even though it was about to. Truck needed to be decommissioned in California and not given to drive west coast to east coast and become a customers problem where we could have been stuck on the side of the road in 110° to 96° weather between AZ - FL because of this lack of care. check engine light came on in AZ and then started blinking in MS. Customer service was amazing but your road side assistance needs a attitude check and a respect course. Roadside assistance and the dealer in La Mesa needs to be checked. We're a military family relocating and the last thing we needed was to be on the side of the road for at least 90 mins before we knew what was wrong with the truck. The last 3 days of the trip the uhaul had trouble starting every day and after refilling. Upon delivery of trunk to new location the truck barely started with out having to keep trying to turn over the key and slamming on the gas. This experience was unequivocally avoidable yet here we are.
arrianna CUnfriendly associate, incredibly hard to use app
Maya OGrat
Lawrence CNothing it was perfect
Matthew T