Owner was absolutely terrible. Rude, unhelpful, and condescending. Will never recommend this location, and U-Haul for that matter. He’s a terrible partner for your business.
Emily P
Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Mesa, CA 91942
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The items I reserved were not available. The trucks exterior was very dirty/muddy but inside was clean.
Jennifer WOn theuhaul website, it stated I could pick up the truck at 9pm. When I called to confirm my reservation, I was advised 7pm was the latest I could pick up as the location did not have a lockbox. As such, i had to rearrange my entire evening to make it to the location by 7pm. I explained to the person I spoke with that the website stated I could pick up at 9pm and the person I spoke with was very short stating they could only do it until 7pm. Their own website stated they were "open" till 730pm, so when I mentioned that, he just repeated himself stating 7pm. If he could have provided rational for the 7pm, or why the website stated 9pm, that would have made it better. Also, when they saw my reservation, they made no attempt to reach out to me to let me know that I would not have been able to pick up at 9pm, and if I had nto called, I would have been stranded without a truck if they had not released the vehicle to me for the early morning move the next day. When I arrived, I found that this was a gas station rental location and the keys for the trucks were just behind the counter. This left me confused since the gas station was open 24/7 and keys were in an area accessable by any employee in plain sight. While i will likely use U-Haul again, I will not return to this location. So disappointing.
Popeh ZI returned the haul with enough gas.
Alan GN/A
William A