Great people to work with at this location.
Michael F.
Customer Reviews for Lake Murray Chevron
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the easiest transaction ever!!!
Julie A.My experience with this location was a little above average. The location did not reflect my renting a dolly, however upon seeing on near the bathroom I was able to rent it. The person working at the convenience store who was also U-haul rep was very kind.
Brianna W.We we weren't able to rent it longer. So it's hard to get our stuff to the dump in a timely manner cause we are older and slower. And the dump makes it hard on us being full all the time.
Cary F.I was overcharged i don't know how i got charged so much I even put gas in the vehicle before dropping it off and I dropped it off on time
Carlos M.BEWARE OF THE ESTIMATED COST! When reserving the rental online, the system did NOT explain the refueling options and their costs! So, the estimated cost was misleading resulting in me making the reservation based on low cost estimate. Had I known up front what the TOTAL cost would have been, I would not have made the reservation. U-Haul ripped me off!!!! By the way, my complaint has to do with the company, not the location.
JAN P.I was pleasantly surprised with the ease of this experience
Mike G.Nothing top knot
andrea H.Excellent facility with very friendly owner. Thanks for an enjoyable experience.
Jeffrey A.First, you can have the equipment you approve of online. Second you can have any customer service at all. Whole experience was shitty. Refuse to come back.
Domanic M.Helpful, professional, and kind.
Kristin S.I reserved a truck with a furniture dolly and moving blankets and paid accordingly. When I arrive I'm told they don't have the dolly or blankets. I was instructed to go to an El Cajon location if I needed those things. Why list these things and charge for them if they are not available? Also, the inside of the truck was wet due to a leaky roof. Pretty disappointing.
Jeff H.Customer service needs some improvement
jennifer W.Very nice to work with, excellent location
Rocky V.I made a reservation online, was given a total for the cost, when I picked up the truck they had given out one of the furniture dolly's I had reserved so they had me take the appliance dolly we thought for free, when I returned the truck with more gas than it already had, we used the truck for just over and hour and put 4 miles on the truck, the cost went to $75.00 and change, then I noticed on my bank I was charged $101.00 and change, finally to have someone call the next day and accuse me of not returning the dolly's....Never again $101.00 for just over an hour and 4 miles, is robbery! I feel scammed.....
Kathleen W.Awesome experience!! Ms. Sunday made it so easy to set up.
alfred F.They helped me, discovered I had not only been overcharged but also that I was charged for the dolly I didn't receive. I would recommend this site to anyone.
James M.Checking out went fine. Checking in was HORRIBLE! The app wouldnt work. The guy working there was very rude. Had to make a second trip. Funny thing. Headlight was out, reported it, but they rented it out again the same day!
Darcy J.Location was easy and convenient. Truck was ok. Clean inside and in the box. Truck itself was a little rough. Minor things like no knobs on the window cranks. Check engine light was on. But it worked for my needs. The rental transaction was painless. Clerk was courteous and quick.
William N.My card is still being withdrawn for $33 and different cent amounts. I cannot afford for my account to be withdrawn
Lavigne H.I was charged a gasoline fee of over $30 when I brought the truck back with the same amount of gas.
Michael W.Friendly, helpful, knowledgeable
George J.Both people (pick up and drop off) were very nice.
James M.The equipment was in decent condition. There was a headlamp out and it was raining so that didn't help Also staff should be friendlier
Jamille N.The only thing that was disturbing was the sticker shock when I returned vehicle. $19.95 my b*tt. Other then that the check out and return process was pleasant due to the guy that facilitated. Happy New Year!
Anthony B.Unfriendly
Jennifer K.This was my selected drop off location and on my U-Haul contract. When I arrived, I was told my drop off location was a different place. The Lake Murray Chevron staff, Zena, was very helpful. She wanted to make sure I did not incur additional $$$ for dropping off in the supposed wrong location. I had to call U-Haul on the phone to get this all corrected. Finally it was resolved and I was able to drop it off at my chosen location.
Todd S.I would. just recommend going to an actual uhaul store and not a gas station. especially early morning when everyone's trying to get their coffee.
Christopher B.The chevron employee was extremely rude and was not helpful at all!
Yasin A.Tire Pressure Monitor System indicated all 4 tires were low on air. TPS remained on even after putting air in the tires. The check in system timed me out before I could even get to the truck, 2 minutes. The check in time on the system indicated a return in 2 hours not the 6 I requested. Because the dash using LED lights, it is very difficult to get a photo of the mileage using a cell phone as it "flickers" in the camera. Need a better method.
RICHARD R.The check engine light was on, the passenger door I had to really slam.
Stephen G.Stay the way you are, smile and the force will be with you always
Jose M.The service was below par. The people there did not know or had no idea how to credit my VIP certificate of $50. It was not a pleasant experience. They need to be trained. I would not recommend them to anyone.
Felix R.The truck door only opened smoothly half the time and kept getting stuck. They said they got it fixed but w head issues the whole day moving with it
Austin B.Second time renting from this location, they are quick, friendly and professional.
Rocky V.Nothing keep up the great customer service
Helen J.U-Haul is the best
marlene C.Yes, but....they didn't have the amount of blankets I ordered. I brought it back (1) hour late and the attendant said I would be charged for 2 days. I was charged for 1 day after I questioned it......shouldn't I have only been charged for the extra hour. I was too tired to pursue this further.
Sharon S.so I think the staff is very nice and friendly and a great location, however the truck was very poorly maintained, filthy and in need of an oil change and so much other maintenance as well. But again I so glad I was able to take care of the few things that I needed to do and I made sure to clean and wash the truck for them before bringing it back but it was filthy when I picked it up
Clinten K.Keep the tag team tactic at a 0.
Carla T.i was charged $15 for insurance which I had declined when I reserved on-line.
Christopher M.Lies about cost drove ten miles at most and paid over $200.00 I would not ever recommend you to anyone under any circumstances. A bunch of thrives. .
Stewart G.Great business interaction.
Kristie C.the manager was friendly and helped me rent a car very quickly
Rashad R.Review cleaning before give the key
Roger S.I had a poor experience with Uhaul. I've yet to receive a reservation reimbursement that was to remedy the issue we encountered. I've followed up twice now to no reimbursement being processed. Would not recommend nor use Uhaul in future. I made online reservation for specific time for pick up. My vehicle was not ready. Another available vehicle on site could not be substituted as it was “ reserved†for another party. We got rental an hour past scheduled reservation. Customer service did not appear to be a priority.
Veronica G.Great location. The owner went out of his way to make sure I was being taken care of- I made a mistake on my rental form- he noticed it and made it better- Thank you, Jeff
Jeff M.The cashier was very helpful
Aileen A.The process of picking up the keys and dropping them off took a ridiculous amount of time. The guy who “helped†us was in absolutely no rush. Never again
Sarah F.See above
Seth D.This was the best uhaul experience I've had over the years. Can't wait to use their service again!
Chad C.During both pickup and dropoff, the worker who helped me interrupted our transaction to check out multiple other customers. He helped so many other people that despite showing up early for pickup and dropoff and checking in online, I wasn't out the door until well after my pickup appointment, and my return wasn't processed until after my dropoff time.
Casey E.Repeat customer. Excellent service. If I need to move anything in San Diego again, I'm coming back.
Richard C.The staff was very friendly and efficient. This was my second time picking up at this location and highly recommend it.
Golnaz H.This rental worked flawless. Thanks for your help!
Santiago G.It was an easy in-and-out experience. Can"t think of anything to make it better.
Frank M.We rented a 15 foot moving truck for an in town move. Inside cab has trash and the back of the bed had glass shattered in the back. The guy at the front counter was busy so we had to ask for a broom and clean the truck out before we used it and we didn't get a discount!
kendra H.Uhaul corporate was completely incompetent, we spent over an hour and a half trying to get through to make a change to the reservation.
David R.Super helpful. The staff was really nice.
Jessica A.Everything was great ! I do wish that the truck had a ramp connected to haul items up with the dolly but it worked out fine .
Reality R.Cab had half empty soda can still in the cup holder. Gas tank gauge was on “E†with panel fuel warning light on, so near zero gas in the tank at pickup. Was told by the employee that the last renter returned it empty. Had to put gas in tank just to leave the uhaul site, which is a Chevron gas station to begin with.
Mark G.Windows were dirty and some dirt on dashboard, this facility is at a service station, tank should be full and bring full instead of 1/2 tank
Rocky V.These guys were very accommodating and helpful.
Rory P.