Customer service was ok. The front dest could use some help when busy. The clerk was ticked off by another customer that came in while I was being helped. The clerk proceeded helping me however when I asked him a question he seemed to be short tempered with me. Under the circumstances I rate this location a 3 star. However the truck that I rented was just what I needed and it provided me with what I needed it for.
Michael S
Best Western Inn La Plata
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Plata, MD 20646
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Not happy........The return process was not comforting and not very well explained. The POC simply said thanks for the keys, didn't want to look at the vehicle, check the mileage or give me a receipt. He just said that he 'had it' and would send me something later. That was at about 11-11:30....then just after lunch I received a call from a u-haul rep asking me when I was returning the vehicle.......major disconnect that did not make sense. I was heading out of town but I chose to go back to the location to verify all was OK ...which cost me an hour.....there was a different POC who said that the person who needed to check it in was not there but would be later in the afternoon and would do it then. Not a good process! Also, not that I was charged for other things that I did not sign up for. I didn't ask for moving pads nor did I receive any, I didn't sign up for safe move or trip and I was charged for 4 gallons of fuel at almost $5......I only drove 25 miles and the fuel level was very close to where I picked it up......I think I was over charged for all the above.
MICHAEL TThe only thing missing was the lift to roll the dolly up onto the truck because everything can't be lifted up to the height of the truck if you are a woman trying to move some things alone.
Valerie BThe website said the padding and dollies were available. When I got to this location, they did not have any of these items. The staff member had to remove them from the ticket. This was the only issue that I was not satisfied with.
Katherine WIs confusing it was a hotel. They are nice people but you need to have a good communication with the clients. And just recibied . You need a person belonging to U-Haul to inform everything
ZENIA C