The check-in process, is now nearly impossible. You have to have more than three phone numbers on file, to prove that you’re the person that you say you are. So they have to call an additional person other than the three people you’ve already given them to rent you the truck. Then after you have checked in with this information, they have now made it so that the pictures you take have to fit inside a stencil on your photo screen of the truck. So if you’re in a small pick up location, you can’t stand back far enough to take the picture, which delays picking up the truck. Also, the first truck that was reserved was full of dirt and trash, and when I called and tried to change the reservation, a lady stayed on the phone with me for about 20 minutes, while I tried to sort the situation out with the gas station manager. Then she ghosted me and hung up, all in all I wasted two hours of my morning just trying to pick up a U-Haul that was right up the street. I definitely think they need to streamline their pick up process, check the trucks to make sure that they’re clean, and have people who are more willing to help so that you don’t lose so much time while picking up.
SCOTT J
Shell Gas Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in La Vernia, TX 78121
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Customer Reviews
- 4.0 Average Customer Rating
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The truck smelled like a horse trailer. It took forever to get the truck, there was no furniture dolly available even though we rented one on the app. The passenger side mirror couldn’t be adjusted properly, which made things even more difficult. We have never had a bad experience with Uhaul until now
ALLISON DThis location is managed by family who also runs the attached convenience store/gas station. Pick up and drop off was very simple. The equipment was well maintained and clean. The process was painless. I would recommend this location highly.
Preston MVery rude. Not helpful. Overcharged even after U-Haul customer service adjusted the drop off time in the POS. Dirty gas station. Attendant kept pushing me off to help other people. I strongly advise that this location be reviewed. They are not representing U-Haul well at all. I will never use this location again.
RICHARD AThe lady that checked us out was VERY helpful. The transaction was painless.
shana c