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Travis W
Customer Reviews for Shell Gas Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything went smooth and well. Pick up was very quick and easy. Drop off was the same. I was in and out. I thought it was going to be more complicated, but I was wrong. I was very satisfied.
Dovie ZEverything went smooth and well. Pick up was very quick and easy. Drop off was the same. I was in and out. I thought it was going to be more complicated, but I was wrong. I was very satisfied.
Dovie Znull
Danelle SReservation was not ready at time originally selected large , box was left in truck from last usage that I had to toss, cup holders had spilled something that made it super sticky.. truck was parked in odd spot with another truck behind it which made it hard to get out
Taylor Cnull
Robert Snull
Grant SAuto transport was exactly what I needed.
michael lPlace did not look very clean.
Clarissa AAuto transport was exactly what I needed.
michael lReservation was not ready at time originally selected large , box was left in truck from last usage that I had to toss, cup holders had spilled something that made it super sticky.. truck was parked in odd spot with another truck behind it which made it hard to get out
Taylor CI had to move furniture and musical equipment I have a trailer but I could not get this equipment wet. This is the reason I rented a U-haul. The U-haul leaked water onto my belongings. There was also a bad vibration on one of the tires. The travel was real bumpy. I am also going to call customer service about this.
Joe jThe app check-out experience is slow. The u-haul website says “don’t show up too early” but it took 20 minutes to get to the “go inside to get your key” screen and more than 10 of that was a live agent checking the assurance contact. Besides that, the truck worked great and the location was good.
Peter MShoestring operation. Apparently the 26’ truck had been dropped after hours and the “store” manager had not checked the truck at all! There was blood on the driver’s seat and the steering wheel that we had to clean up! straw in the cabin and the truck bed enclosure. Fuel gauge read 1/4 full. Attendant showed no interest in reviewing unit’s condition. Will never again accept getting vehicle at this location!
DALE Gn/a
Cesar MN/a
Janice IIt’s a dinky cramped gas station. Trucks crammed in the back and the trailer was on the other side of the building also crammed in the back
Erin BWorse experience ever. Will never use yall again.
Cory BThere is nothing to improve on. The service in excellent and I would recommend this location to everyone! Thank you.
Michael SVery helpful in the return process
Richard II really do like everything I don’t see it’s need to improve everyone we’re wonderful
Dora gGreat experience with the mobile pick up and drop off process where all I had to do was get the key/drop off the key with the gas station employee.
ERIK IIn person who handled my drop off was very professional and helpful.
Michael HVery Professional & Helpful.
Martin QLet customers know exactly what you are paying for I paid for insurance I did not want was very disappointed because of the charge
robert aSonny was very helpful in getting me into a truck on New Years Day. He offered everything there was available and explained everything clearly. Very convenient, easy and fast for this first timer. Will go see Sonny again when I need to rent a truck!
jessica cI did a remote dropoff so I did not need to interact with anyone.
Alyssa KThe clerk was super helpful and explanatory! Loved every part of the experience.
Sandie CImprove the cleanliness of the vehicle
clemencia cMaybe if the friend didn’t have many locations to choose from. This is convenient to people I’m La Vernia. I w dropped here because I couldn’t make the 7 pm drop off time I’m San Antonio. Then I was charged for that. Even though I only had the vehicle for 5-6 hours.
Tammy Aeasy to deal with.
Christian RThe U-Haul truck we rented was very sluggish or seemed as though it needed a tuneup. I also didn’t like being charged a fee for insurance of like $14 when I was never informed that or offered insurance. Therefore I had to call and dispute it after the fact.
Marilyn SUhaul’s logistical challenges fail the customer. I reserved a 20’ truck and was subjected to down grade to a 15’ truck due to lack of availability. Also, opening times of the business were incorrect.
David GThe station owner initially said the truck wasn’t there (before going it to actually look), he then went outside to look and it was there. The contactless process was horrible! The system was glitching (putting me in a continual loop of doom) it took me and an online u-haul agent 30 minutes (in total) to figure it out. The drop off location was on base (an entirely new set of self-inflicted issues), this location needs to update their address, as the one provided does not actually take you to the correct bldg. After many calls to the location, I had to eventually put in ‘Firestone off 761 Tank Battalion Ave’ to actually go to the correct location. Also navigation takes you to an active duty only gate (retired or dependent ID holders need to enter the Clearwater or 78th st gates). Which might be helpful to future uhaul patrons. All that said, the agent was amazing! He was knowledgeable, patient and professional. Warmly, Tya :)
Qwariea WThis location was perfect by this was not our scheduled pickup location. We had a reservation to pick up the truck from a San antonio location but when we got there they didn't have the truck so we had to drive over an hour to maintain out reservation.
Stephen SThe lady that helped us was phenomenal!
Marty WConvienince store with one lady employee. No computer. Everything done on smart phone. Every-time a store customer came in I had to move over, wait while she rang them up. Took forever. Then, no one to help hook up trailer. No one to help check trailer lights. No way will I ever go back there!!
Gerald GReturn clerk was SUPER friendly
James TThe engine/transmission on the truck we had needs some work. Barely gets to third gear. Luckily we did not have any highway driving because this would probably not be safe on those higher speed roads.
Riki LI checked the truck over with help of wife and friend. I received a text to verify my findings. We were in a hurry to load due to incoming storm and when I tried to fill out the questionaire it had expired. Is there a way extend this time or send another text with another link
Clint EHe told me I could drop it off anywhere I wanted. Got to the drop they said I have to drive it back to Lavernia had to spend a hour after being tired from moving to call customer service which was a 45 min wait in the phone. Wait time is ridiculous when to set up its 5 …..
shaina dmy original reservation was at 920 IH 35 S, New Braunfels TX 78130. When I showed up I had to wait an hour in line. The Employee was rude and said that although I had a reservation it did not mean anything. He stated that my reservation only stated that I had a place in line in the que. This is very bad business. He told me there was nothing he could do for me. I asked tospeak with the manager about this issue, and he explained to me that he was the manager and there was nothing he would do. He then told me to call 1 800 uhaul. I rent uhaul trucks pretty often, but now I may have to go to penski and budget from now on. This service was very inconvenient, displaced my ability to move and the employee was very disrespectful and rude. His words were that he was busy and we needed him more than he needed us.
Scott LGood location to pickup, a little hard to park a trailer for drop off
Wesley RGreat customer service.
DANIEL PThe vans mirror was place on the driver's side mirror arm primed to fall off with our any warning durning my drive home it started to raise up out of the armature and I had to manual hold it while driving till I got home and figured out how to drive without a drive side mirror. I tried calling the store number and disconnect.
Nicholas DTina was VERY helpful and friendly. Helped us get exactly what we needed on time.
rosemarie mThe equipment is not in good shape. The ratchet stripes on the dolly were so rusted, we could not release the car.
Ramon MVery nice people!
Anthony WEnsure all trailer lights are working. Other than that, it's was all good. Left side didn't work.
Steven R