The whole experience was very stressfull. We had reserved extra material for our move, that I had called to confirmed the day before (waited on the line more than 40 min. was redirected, waited again...), the material was not available the morning that I pick-up the truck. Had to rush to call someother retnal to find the equipement required for our move. The complete process is a total mess, unfriendly and far from customer service oriented. It was our first experience with U-Haul and most certainly our last. We hade to pick-up the truck in Montreal instead of from 5 minutes away from our home, I was told the milleage would be adjusted, it was not. I got a bill for extra mileage which I refused. My daughter in law used your service two weeks before. She had to pick-up the truck two hours later than scheduled, and at 1h30 away from where she was supposed to, and the had twelve more hours to drive to get back to where they were moving. From our experiences, it is hard to believe you are still in business. Sorry to say that I could NEVER recommend U-Haul for a smooth move.Marie-JosÃ©e D.
Trailer Rental & Towing in Lachine, QC at U-Haul de Lachine - déménagement et entreposage
Lachine, QC H8S1B1
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
One-Way and In-Town Local Rentals in Lachine, QC H8S1B1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
This is the worst. Experience i never had in my life. Not only at Lachine but at every place i went. When things go wrongâ€¦PIERRE P.
More employees as during return rush hours they are really running to serve all customers.STEPHANE B.
We were given the wrong dolly and had to go back to replace it. Also, the truck was in quite poor condition. Lots of rattling noises and not a smooth ride at all. My older son had to ride in the passenger seat and there was no seatbelt or airbag. This was very surprising and unsafe, not to mention, unprofessional. The rate at which the truck burned gasoline was ridiculous and cost us hundreds of dollars. This could possibly indicate a problem. The truck may need to be taken off the road. The time of pickup was changed to 6 hours later than we had booked. Some of our friends were not able to help us due to this error. Another thing was, we had to pay an extra $50 at the checkout even though I had paid the total online when I booked. Please make things safer and more efficient for your customers as we did appreciate the online booking and options available.Leonard Andrew V.
Tout Ã©tait excellent . Merciserge D.
It takes a while to get to the counterMAROUSSIA B.
The staff seemed unsure of how to use the computer systems and it took a lot longer than it should have to process the reservation.John N.
Manager lied to me and was rudeSerge F.
Truck not clean or washed when picked up. Wrong ball on the hitch. 2 1/4 inch instead of the 2 inches I had asked for. Had to borrow a 2 incher cause trailer did not fitrobert M.
Ensure you respect the reservation of the client. 1. Date of reservation 2. Time of reservation 3. Size of truck Considering I booked months in advance.Johanne L.
Temps d'attente pour la prise de possession prÃ¨s de 2 heures! Une fois au comptoir, on m'avise que les couvertures que j'avais rÃ©servÃ© n'Ã©taient plus disponible. De plus, l'employÃ© semblait plus intÃ©ressÃ© Ã discuter avec son collÃ¨gue de son heure de lunch. Ce mÃªme employÃ© m'a avisÃ© que je devait faire l'inspection du vÃ©hicule, du kilomÃ©trage et du niveau d'essence et de simplement prendre une photo si cela ne concordait pas avec l'info sur le contrat. Le niveau d'essence Ã©tait en dessous de la moitiÃ©. Heureusement, l'employÃ© au retour a Ã©tÃ© comprÃ©hensif. C'est celui-ci qui m'a avisÃ© d'un courriel que j'aurais du recevoir pour m'assister lors de l'inspection. Courriel que je n'ai jamais reÃ§u! Quand on cherche une location Ã Lachine, les choix son trÃ¨s limitÃ©. C'est pourquoi, lors d'une prochaine rÃ©servation, je prendrai avantage de l'application en ligne pour Ã©viter le temps d'attente inexcusable et pour obtenir des instructions prÃ©cises. ....et un sondage en franÃ§ais SVP!PIERRE V.
Improve the check in process significantly. Lots of wasted effort from the limited staff present. The return process however is quite efficient. I would strongly recommend a review of your processes as I'm convinced you could significantly improve customer satisfaction with limited investments.REMI L.
Had to wait over an hour in line for a booked trailer that I had pre registered forMichael John C.
not ennought workers at for the location... 45 mins waiting time.. really good service for th return.GUILLAUME B.
I parked in the clearly marked spot to leave the vehicle. Nobody came. A few employees exited the building and just walked past me to their cars to go home. I eventually realized the posted hours of operation were incorrect and that I should just do the self checkout.TIMOTHY ZACHARY H.
You have changed the contract less than 24 hours before the location . You changed my possibility to drop the truck to an other location adding me over than 3 hours of time of travel . You also change the initial location. If you cannot give a service , don't offer it ... with this situation a competitor , for me , would have a better offer ... at less than 24 hours before the location , every one is stuck with a bad deal ... and it is very frustrating.ALEXANDRE R.
I did not personally return the truck, the person driving did, but it was clearly a good experience.HELENE S.
You're check-in process is a waste of time and ridiculous. Why have someone check-in and take pics of ID and leave credit card, then you have to still wait in line and waste time and being exposed to others. The checkout/return makes way more sense. Get you're shit togetherElie K.
All good no thing to add at the timeDONALD C.
Customer service , lack of communication, lack of organisationANTHONY F.
attente de 1 heure samedi le 29 mai malgrÃ© une rÃ©servation en ligneDENIS B.
Big line-up to pick up the rentalBRUNO V.
the line was so long , waited for more than 1h . (arrived at 10 am , served at 11:10 am .. check the cameras if you would like ! ) 3 station, sometimes only one person working. people who work there are sooo slow ! literally one of the worst services of my life. Also , they changed the location on me TWICE ! then finally sent me like 20km away from the original one. HORRIBLE !Bahaedinne J.
Give us sometimes unli miles although we used once in a whileMARC JOSEF B.
Tyler was a great help, Great employee really made the process fast and simple.Liam Everett L.