The online booking experience wasn't that great. I felt the operator was trying to upsell me at every chance. I knew what I wanted and didn't need the closing techniques. Also, he kept trying to get me to drop off and pickup at spots that I didn't want to drive to. Why would I pickup so far away from my initial destination and drop off? Once I was locked in it went smooth. The rates online seemed less than what I was charged!
TIMOTHY K
Junction Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ladysmith, BC V9G1L9
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Customer Reviews
- 4.0 Average Customer Rating
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Was a bit confusing as to where we leave the truck. There’s no staff or office or signed. We had to ask one of the other businesses in the atea
ROBERT BGood Afternoon, I am writing to express my disappointment with my recent U-Haul rental experience and to request a fair adjustment. I originally booked a 10-foot truck at my local location. However, my reservation was moved to a different city. I then contacted U-Haul and clearly requested that if an upgrade was required, the upgrade cost be waived, and that the vehicle remain at the same location. Instead, my reservation was moved again to a third location, and I was provided with an oversized vehicle. Despite this being a change initiated by U-Haul, I was still charged for the larger vehicle’s base rate, higher mileage cost, and I was also forced to use more fuel due to the larger size of the truck. This is unfair, as I did not request the upgrade and had no reasonable alternative. I believe these additional charges should be adjusted or credited, as the situation was outside of my control and caused unnecessary inconvenience and cost. I would appreciate your review of this matter and a suitable credit or adjustment to my bill. Thank you for your time and understanding. Kind regards,Deepak Paikada
DEEPAK PThe best experience I have had with U-Haul to date.
SARAH HFast and efficient.
DAVID P