I made this rental reservation only one day in advance and my preferred location did not have the trailer I needed available. However, the Pump & Go U-Haul Rental location did and it was a fairly convenient location. Pump & Go is a convenience store that rents U-Haul equipment as a side business. There was only one man working when I picked up the trailer at 0830 and he was busy with a steady stream of convenience store customers. So, I had to wait until he had processed sales with several people before he could look up my reservation, etc. Fortunately, I am familiar with how to hook up a trailer, but I was sent out to hook up the trailer on my own and the gentleman came out to check on me as I was finishing up. Had I not known how to do it, I would have had to wait longer until he was available, and then convenience store customers would have had to wait to check out while he was hooking up the trailer. It was a similar situation with the return that evening; only one person working (a different guy) and I was sent out to disconnect the trailer, etc., on my own. I completed check-in using the mobile app. While this was not a huge deal, the level of customer service was lacking in comparison to previous trailer rentals at other U-Haul locations, where check-out/check-in was more focused and a location rep generally did the hook up and disconnection tasks. This location will do in a pinch, but there are better alternatives within 10 miles.
TERENCE B
Pump & Go Lafayette
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lafayette, CO 80026
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
While the place to pickup was fine, the rented 26' truck was a little hanky. While the truck was clean, I was already down the road when I noticed a check engine light on. Also thought I was getting a rear view cam, but I never found one (just had to rely on the side mirrors). Any time I drove above 45 miles an hour, the whole truck would shake and shimmy - so I literally moved with all my belongings an hour away keeping it under 45 mph. That being said, the truck fit everything we were hoping to move and it all arrived safe.
Brett DI had scheduled my pick up for 6:30 AM & planned to do an online pick since they opened at 7 AM. The truck was not staged & ready for my scheduled time. So I had to wait until after 7 AM when the pick up location opened. Not the biggest deal but still disappointing. The rest of my experience at this location was great.
KENNETH AHelp load and unload lol
DIRK OGreat service and good value.
NOEL H