The calculated fuel estimate was incorrect causing an overcharge on the fuel. I took photos of fuel gauge before and after trip. I was erroneously charged for 2 gallons. Local personnel could not process refund. I was required to call U-Haul to request a refund. After speaking to multiple people I was told my refund would take days to process. Not a fair process.
ALEX M
PRM Partners LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lafayette, LA 70501
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location failed to do a complete incoming inspection from the previous renter. I Was in need of two 20 ft. Trucks, but only was able to pick up one from that location. There was a split in the sidewall of the rear tire on the passenger side. The clerk did line me up with a U-Haul location in New Iberia, LA to pick up a second truck.
Alex SVery quick and helpful place. Would recommend
CHASITY Gmake your online system easier to use. It was unclear and hard to use. I will never use this system for picking up a truck at an office is not maned.
Michael JBest customer service hands down !
Rachelle K