No personal interaction
CHRISTOPHER O
Bayou Storage Solutions
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake Charles, LA 70601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Thanks! Truck had excellent heat!
Serena REasy transaction!
CHRISTINA MGreat service! Fast!
Brian NI returned the trailer at 6:30 am on June 4, 2022, following the drop-off and parking instructions texted to me by Vic the previous Tuesday. I pulled into the property, drove thru to a larger parking lot where I turned around to make it easier to park the trailer. I had to adjust the trailer once before unhooking it to make sure I was in the proper position. I looked around for chocks or a stand like the other trailers had, but found nothing. When I unhooked the trailer, it began rolling backwards into the grass. At one point the heavy tongue of the trailer raked over my foot. I made several attempts but could not stop it from rolling into the grass. I was billed $15 for "cleaning" because the trailer wasn't parked correctly and when I contacted the office, Vic answered. I told him what happened and he pulled up a closed circuit camera on the property. He said the camera had a glitch at the exact moment I unhooked the trailer. I told him I wanted a refund, he said he'd have to check. I told him I would check with my credit card company or a lawyer if he had no success. He refused to talk to me any further. This is the SECOND rental I've experienced with UHaul charging unexpected fees at drop off, renting a truck and trailer from Michigan to North Carolina last October. That time, I took it in stride. Not this time.
John C