Smooth process Helpful service
JUNE M
Stop And Go II
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lake City, FL 32025
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Not a professional environment.
TODD TInstructions to where to drop off the truck were not clear
JAMES WI had a reservation confirmed for a 10 AM pickup in Lake City Florida. This location was a 1.5 hour drive from my house in Perry Florida due to it was the closest location that had a 15’ truck with car transporter. When I arrived they stated they had the car carrier but did not have the truck. While the agent was speaking on the phone with someone else from the location trying to find me a truck, I called the U-Haul 800 number. They found me a 26’ truck 40 minutes north in Jasper Florida but I had to go there to get the truck and come back to this location for the car carrier. I informed them I was wanting a 15’ not a 26’ and they stated there were no so I was getting an upgrade for free. While I was getting this all set up over the phone, this location gave the car carrier to someone else right in front of me then tried to tell me and corporate they never had a trailer for me even though they had already told me they had it. Now corporate had to find me a car transporter elsewhere which they were able to do. They found me a car carrier in Madison Florida but it was 35 minutes drive from Jasper Florida where I was getting the truck. After everything was set up I drove the 40 minutes North to pick up the truck in Jasper however when I arrived nobody was there. I received a call from U-Haul stating the truck I was there to pick up could not be rented but they found a different truck for me back in Lake City a 40 minute driver back south to the exact same city I had just come from. I asked them if they were positive this time and they insured me the truck was there and waiting for me. I asked if they will have the 12 furniture pads available and they assured me they would. I arrived to the location in Lake City and was able to get the truck but they did not have the furniture pads available. I took the 26’ truck and know had to drive 55 minutes North West to Madison Florida to pick up the car transporter. Upon arriving I inquired about furniture pads there and they did not have any either. During the drive up when I used the headlights the dash lights would go off and on every time I hit a bump. They would be on until I hit a bump in the road and then they would go off and I could not see anything on the instrument panel until I hit another bump and they would come back on. Sometimes they came on normal brightness other times they came on real dim. As for getting an upgrade from a 15’ to a 26’, it is not an upgrade when you only need a 15’. It ended up costing me hundreds of dollars more in gas then I would have spent on the 15’ truck. That’s not an upgrade. The entire experience was horrible. I spent 6 hours and drove around 300 miles just to get the equipment and get back to my house to start loading. Not happy at all
Stephen CFirst time I called they said in a very heavy accent this was not a Uhaul drop off. So I called again and someone else finally took the phone and said yes. They were hard to understand and not very friendly or helpful.
Paul B