Customer service was very rude and then y'all over charged my card. Highly not satisfied and will not be returning!Patricia G.
Customer Reviews for Stop And Go II
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i was overcharged,he was an asshole...he would not give me a copy...he said it was in my email....i was giving one price...he charged me different amount. i ask for small truck even though he had several on lot he said he only had a huge truck. he was an asshole....told me not to steal his truck..i had to move my daughter an only had a few hours...i was charged almost 200 for 5 hrs...it showed mileage as being 33,833 when i returned it ..it was 33,886 he charged me with 113 miles i only used 53 miles...he would not give me the normal paper work. he sent to my email...which i got in pensacola....i put 20 in gas an he still sharged me 11...i have never been told not to steal his truck....there was 5 small trucks when i got there an i was told he only had a huge truck...when i returned the truck he still had the same 5 trucks on the lot...i have never been treated so bad or told dont steal his truck....i will never deal with him again even if he was the last uhaul dealer.i would rather burn my things than to deal with him again.i will not refer him to anyone an i would warn people not to deal with him.i have used uhaul for years.but this left a bitter taste...MARY P.
Customer did not leave a comment.NYIESHA W.
He told me other le el up trailers were rented but I went online and could have rented a larger trailer at same place that day. My son assured me the one we had was good. Sad he lied to usROBY D.
Guy was rude behind counter and got upset because he said just park it over there and didn't like where we put it and made us move it.SCOTT S.
I couldn't get cell service to check in. The person working there did not seem to know anything about return process. I had to call uhaul after leaving just to be sure it was recorded, spent over an hour on hold trying to spk to someone. Once I did they were very helpfulWayne R.
The vehicle had clearly not been cleaned or even inspected as there was debris in the back and cab also the vehicle had a dangerous pull to the right more than likely due to the damage it had on the front passengers side also there were ants all inside and the rental agents were very rude when asked if I could switch to another vehicle that was the same.STEPHANIE P.
The truck shut down on me for hours. I was stranded in a place I did not know From Friday 4pm to Saturday 7am. When I called the place that I rented it from, tried to explain he hung up in my face.TRINA W.
Customer did not leave a comment.DIANA G.
Customer did not leave a comment.CHRISTOPHER H.
The store was closed when sign indicated they were supposed to be open, putting my move on hold. The truck was dirty and in poor condition, the floor was caving in causing a safety hazard, and clerk didn't seem to care and lacked customer service. Recommend renting a Uhaul from another locationJason H.
Customer did not leave a comment.NAGARAJU S.
Customer did not leave a comment.Jamie Y.
The service was goodMELVIN W.
Customer did not leave a comment.RAFAEL G.
Somewhat dirty and dingy. But the service was very good.Ketan C.
Customer did not leave a comment.HARSHADBHAI P.
Since it was a gas station/convenience store, and the sole employee was tied up with her duties we were not able to have anyone inspect the truck or verify the mileage when we returned it. We didn't get the final bill with the mileage added until hours later via email. Never had this happen before so though it might be normal for that location, it was far from normal for us. We don't appreciate the lax attitude and the lack of professionalism shown here. It's not the employees fault but if their going to run two types of business at least have two employees to ensure that they can properly do both at once.PIERRE G.
The lady we spoke with was very nice and showed us exactly where to park it. The location was so easy to get in and it off.REBECCA F.
Customer did not leave a comment.Vasilios P.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.jonathan S.
Everything was good?Lorraine Z.
Customer did not leave a comment.AURIT T.
Staff at the store as very friendly!Steve D.
Good service and locationREBECCA S.
Check in was easyLynn H.
Good service perfect for uhaul pickup and drop offmyrtle L.
It took 30 minutes to pick up the uhaul. He was on the phone and had an ear piece in the other ear. Didn't explain anything and asked for our information 3-4 times. It should have been quick and easy and it was not.Krystal W.
When I drop the truck off I was told to come back the next day. That they didn't accept trucks after 5pm. But then after i told them I couldn't come back the next day that's when they were okay to accept the return of the truck. However the young lady was by herself and really didn't seem to know the drop off routine.Candice N.