The lady was not helpful she made me wait for well over30 min. She was rude and needs to learn better costumer service skills.Once she started to help me she didn’t believe me when I showed her the picture of the miles. She told me I had less miles on the truck than when I picked up the truck which is not true.. I actually had taken a picture of the miles when I picked up the truck and offered it to her to look at. She kept telling me the miles are digital. She then preceded to tell me she is going to check it herself. She turned the truck on and off 2times and it showed her the same information I had previously showed her. I was very disappointed in the service that she gave. I would never recommend this place.
CARLA W
Discount Gas One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 2.0 Average Customer Rating
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A little confusion, checking in and checking out.
Danny CI was charged twice the amount for the rental of a 4x8 enclosed trailer because of a "high demand" time but there were 2 of them in the parking lot. I supposedly submitted a customer service ticket that I should have heard a reply to within 3 days, but have not heard a thing. And definitely haven't seen a refund or a deposit. Needless to say, I would not recommend unless you're doing local moving! You need better contracts that itemize in detail specifically what you are paying for. Why you charge for days not needed, because it takes that long to drive x amount of miles, but you don't charge by the miles. You are robbing people!
CASSANDRA JPeople that know what to do
SEAN STerrible pickup and drop off experience at this location. Both times the rep didn’t know how to use the Uhaul software and we had to call uhaul reps to get involved. During drop off, the photo uploading software wouldn’t work and u-haul’s solution was for me to uninstall and reinstall the app. The rep at the location had no idea what to do. I finally just left as I had fulfilled my obligation with the vehicle being returned where it was supposed to, when it was supposed to, and with the appropriate amount of fuel. Delays on both the front and backend of the rental easily added an hour of nonsense to my day. I will never rent from a non uhaul facility again. They simply don’t know what they’re doing.
Daniel Z