This location was a gas station and had no one on site to represent U-Haul. The gas station attendant gave me a number to call. After waiting in line and uh confusion, I was given a phone number and was toldI had to call someone else. We finally got our reservation processed only to find after loading up the U-Haul that the locking mechanism was broken and missing a piece. When contacting the U-Haul person I had been speaking with. He told me I had to cancel my reservation. I explained to him that the reason why this was a one-way 4 x 8 U-Haul was because I was here in Denver cleaning out my son’s apartment who had passed away last week he was only 39 and without skipping a beat and showing no compassion or empathy. He said that I either had to take the U-Haul or cancel my reservation. At which point I also told him I had taken pictures of the inside because I had to sweep it out because it was dirty with debris and an empty alcohol bottle. He seemed stunned and said oh sorry he didn’t know about it, which was also his same response for the broken locking mechanism. I told him it was late and I just wanted to get back to my hotel. Could you please upgrade my reservation to the next size up and let me be on my way? He again said no. That I either had to take it or we had to cancel the reservation. I hung up the phone and immediately called U-Haul customer service who by the way was absolutely wonderful! He too didn’t understand why I wasn’t upgraded and sent on my way. However, he talked to his manager who was about to leave because it was almost 8 PM and end of business day, and he was informed to tell me to take the U-Haul and have roadside assistance come and fix the U-Haul at the hotel. So after rigging and bungee cording the door to stay close so we could get back to our hotel, we did just that and I believe our roadside assistance name was Jesus and he was also equally as wonderful. The only good thing was the customer service received by U-Haul and the roadside assistance that we received. The customer service that I received from the U-Haul site was 100% awful and would never recommend this place.
BRIGETTEANNE B
Discount Gas One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 2.5 Average Customer Rating
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It was excellent quick respond after the request great customer service people..
josue hdidn't have the dolly I reserve for that day making my move difficult
maria oVery nice loved the service they were able to accommodate me even at last notice thank you so much for great service ❤️❤️❤️❤️
TINA LThe lady was not helpful she made me wait for well over30 min. She was rude and needs to learn better costumer service skills.Once she started to help me she didn’t believe me when I showed her the picture of the miles. She told me I had less miles on the truck than when I picked up the truck which is not true.. I actually had taken a picture of the miles when I picked up the truck and offered it to her to look at. She kept telling me the miles are digital. She then preceded to tell me she is going to check it herself. She turned the truck on and off 2times and it showed her the same information I had previously showed her. I was very disappointed in the service that she gave. I would never recommend this place.
CARLA W