The lady behind the counter was trying to be helpful but everything she did for the rental was over the phone to some unknown person. She didn't do anything on her own besides send pictures of the hookup. The worst part is that she asked me to send a picture of my credit card over a text message to some random phone number. When I refused, she just read my card number to the person over the phone. Unacceptable. It was the sketchiest thing I've had to do outside of a 3rd world country. It took forever and was extremely frustrating. The only way I'd recommend this location is if I was trying to exact some sort of revenge on someone.
KYLE E
Discount Gas One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 3.0 Average Customer Rating
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I have rented from this U-Haul location twice, and unfortunately, both times the service has been far below expectations. The cashier/owner consistently prioritizes other customers in the store over U-Haul renters. During my most recent visit, I had to wait 45 minutes to complete my reservation while she helped people who arrived after me, including those playing back-to-back scratch tickets without stepping out of line, and other unrelated matters. I politely (albeit slightly irritated) asked if she could assist me, noting that I had been waiting longer than many customers she was serving. At that point, a gentleman playing the coin pusher machine told me to “shut up,” and we exchanged words. To my surprise, he claimed he worked there and suggested I disconnect the trailer and leave if I didn't like the service. Shockingly, it turned out he did work there, and this behavior was evidently acceptable, as the owner said nothing about it. By the time I finally got my rental, I was 45 minutes behind schedule, which caused me to hit rush hour traffic, miss my pickup window, and turn a two-hour task into a four-hour ordeal. To add to the frustration, the trailer I rented was dirty, with large clumps of dry dirt inside. As a frequent renter with a perfect track record of returning equipment on time, clean, and with a full tank, I am extremely disappointed by this experience. I will not be renting from this location again.
Thadeaous MService was not good. They sent us out to hook the trailer up alone there were maggots all around it. It was like the gas station attendant was put out that we were there to rent it.
JENNA BThe person was eating when I arrived and told me to put the trailer next to the building. and check it in only online. This drop off spot was a gas station. There was no pull through and she didn't come out to help me guide the trailer as I backed it in the spot. She (I didn't get her name) did come out after I was all done to see if I needed any help checking in the trailer.
WENDY KHorrible experience, got the code the box which was difficult to open and finally got it opened and there were no keys! The lady inside was holding my phone skipping through and approving the pictures without me even looking at them. She kept saying I can’t give you the keys with out a certain screen even though I showed her everything. Never again!
RONALD M