The back of the uhaul was obviously the party spot for someone. It reeked of pot, there were half eaten Chinese food containers with the food spilled out, there was an empty bottle of whiskey fireball, marijuana cigarette butts everywhere, a coke can that had been smoked out of, and an honest to god silver crack pipe. We picked this uhaul up to help my elderly father update his box springs. We had to clean the whole bed out and it still reeked of marijuana. It was unacceptable. Not at all what I expect from UHaul. We complained to the gas station employee but I'm sure she had no power to help us.
Montra M
Discount Gas One
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lakewood, CO 80226
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Customer Reviews
- 3.5 Average Customer Rating
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The app didn’t let me check in properly and the lady for the gas station didn’t really know and took 30 min to get my key after the time so I lost 30 min of my time
ruth cIt took me over an hour to pick up my rental truck because the automated process was so terrible. I added an additional driver, who could not actually access the reservation or do anything without the primary driver. The system asks for a reference to contact. This is the strangest thing I’ve ever seen. You contacted my personal contact to see if they think I should be able to rent the truck? Next you pay and a code is going to come up. Nope. No code. No chat, no customer support. No solution at all. Eventually we got a human from the inside of the gas station. She escalated to management and after 90 minutes of nonsense, we had the keys.
JENNIFER Pfor check in via the app, it was not a fast process. I felt extremely unsafe standing at the edge of a gas station entering info on my phone like my family contact verification, drivers license. I should be aware of my surroundings, not focused on the phone check in for so long. why cant this be entered ahead of time so the location check in is just a few clicks? the lock box was corroded and I needed to get the attendants help to open it
Elizabeth MBuenos
GLENDA M