Not the best customer service. LTG Tire was unable to answer my question about how long I could rent a U-Haul truck before incurring a second-day rental fee, stating that they “weren’t U-Haul and can't answer those questions.” Additionally, I had reserved a hand truck, but on the morning of my move, when I arrived to pick up the truck, I was told none were available. If that was the case, why was I able to reserve one online? This unexpected issue made my moving day more difficult than it needed to be. Had I been informed in advance, I could have made other arrangements.
JAMIE J
LTG Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, PA 17601
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Customer Reviews
- 3.5 Average Customer Rating
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*This was not my original pickup location.* We had a bit of a confusion picking up the U-Haul truck. When we got to my original pickup location, no one was there to assist us, and the key was not in the box for pickup, so there was no way for me to actually use the truck. I don't think that this was U-Haul's fault, but it did set me back by about an hour and a half. However, when I called U-Haul, they were very helpful and were able to get me a new location (this location) and truck within the hour, as well as added a $50 credit to my account. I was able to get on the road and move in to my apartment successfully. Thank you!
TERESA DWhen I got there U-Haul that I was supposed to pick up was not working so he had to switch it in the system. Then he said all his trucks had to leave with the insurance or I could rent elsewhere because if they were damaged everyday they are down he won’t get paid for. Then I also got charged an addition $20 fee for returning after hours which was not on my original receipt when I booked online. Instead of paying $43 like it originally said online I paid $84 for the exact same vehicle.
EUGENIO SI was completely stisfied with the truck and the service. Can't recommend a thing other than-If you need a UHaul in Lancaster , PA LTG Tire on Dillerville Road is the place to go. MK
Mark KDrop off was outside business hours, so didn’t interact with anyone
Charles Y