The guys in the office behind the desk were very unprofessional. One had his feet proped up on the desk, he didn't take them down at all. They were complaining about their job. Never introduced themselves. The greeting was very bad. I couldn't find the truck, they didn't offer to walk us to it. They were just not helpful at all, I have a picture of them with the one guy who sign me out with his feet up on the desk. They looked very lazy, not a good way to represent your company. I made a remark of how relaxed he just shrugged his shoulders. The other guy was starring at my daughter and me like we were from another planet. I'd never go to that location again. I needed information about renting the truck possibly longer, short response with no information.
SHANNON F
LTG Tire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, PA 17601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was a new van Rental (NOT CLEANED), however I feel like I was scammed. My rental was Friday to Monday and I want to WARN others to beware of this rental LOCATION! While LGT physically rented to me on Friday at noon verifying my return on Monday at noon, there was NO mention of an after hours charge? The LGT business was open and the owner sarcastically said the UHaul part of the business was closed on Monday's (Yes, according to the website), but felt this was an underhanded way to secure additional funds, since he was sitting right in front of the UHaul computer on his desk AND NOT AT ALL FRIENDLY AND SERVICE ORIENTED!
DOUGLAS SThey over charge you at this location, and blame everyone else for their mistakes. I Personal don't think it was a mistake
LAQUANN TRob is a great guy. Very helpful
BRIAN DNot the best customer service. LTG Tire was unable to answer my question about how long I could rent a U-Haul truck before incurring a second-day rental fee, stating that they “weren’t U-Haul and can't answer those questions.” Additionally, I had reserved a hand truck, but on the morning of my move, when I arrived to pick up the truck, I was told none were available. If that was the case, why was I able to reserve one online? This unexpected issue made my moving day more difficult than it needed to be. Had I been informed in advance, I could have made other arrangements.
JAMIE J