I received the truck with 3 miles until empty. The reservation was made by phone and was supposed to be a self-pickup. I get there at 7, and it is not available I had to reschedule the movers for 2 hours later, which cost me more money. The man at the desk opened 10 minutes late and was dismissive about the mixup. He never apologized, except for blaming the woman and saying she should have called me. He stated that there was a credit on there for the empty tank, but out of general principle, a truck should never go out with 3 miles until empty. If I missed an exit/turn I would have been S.O.L.
Raquel H
Access Self Storage Lancaster
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lancaster, TX 75134
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service is piss poor
JAYLEEN DThe rep is so nice and friendly
CHARLES HI'm very disappointed, because when I rented the Uhaul it was empty on gas I put $20.00 in gas I drove 9 miles altogether in the Uhaul I never got my refund I was charged $163 on that
Evelyn JTruck was making loud noise
ANDRIENNE T