Morgan is great, makes it easy thank you.
REFUGIO M
TheLot Auto Sales
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lawrence, KS 66044
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The original booking was at U-Haul of Lawrence 540 S Kasold Dr Lawrence, KS 66049. I flew to Kansas and day before picking up the truck they changed my reservation to a 20 ft truck. I reserved a 15ft for 10am pick up. They sent me to the 2nd street location instead which opened at noon (2 hr delay) I had to stand in the poring rain since there was a note on the door saying call this number, get keys from a lock box and then go way out to the truck. Then 2nd street had no blankets and sent me to the 1st location to get the blankets. There a gentleman said there were no blankets on my reservation. Now soaking wet and now 3 hours late, it was finally on the road to Washington State.
Adena MThere was a handwritten sign on the door stating to call a phone number, and a car backed up to the door blocking entry. When I stepped out of my car to walk toward the door, a guy popped his head out and hollered "Are you here for the 26 footer?". I told him I was, and he tried to just hand me the keys through the window, without even getting out. I explained that I was told on the phone during the confirmation call that if I needed to remove the auto-tow, I could do so in person at pickup, and I DID need to remove the auto-tow. I told the guy this, and he said he wasn't sure how to do that, that I should just use my phone and go through the check out process, and he'd detach the trailer in the mean time. I began trying to go through the process, but there was no cellphone service in the area, and the app was not loading. I went back to tell him this, and he was smoking pot in the car, still backed up to the door so that no one could go inside. He told me I just needed to call the "lady", with the number on the door and he wasn't sure how else to help. I did call the number on the door, and there was no answer. I left a message (and now - a week later, still have not received a call back from this "lady" that was supposed to be in charge). I was able to contact customer service, who assisted me with checking out the truck, and removing the auto-tow. She was very helpful, and when I told her about the interaction with whomever this man was, she was appalled. I would absolutely never recommend anyone to pick up from this facility -- you should definitely investigate this behavior. Whomever you are contracted through to rent out trucks, was not present, and left some random drug-doer in charge. Not a good look for UHaul. It wasn't until we drove the truck back to our home to begin loading that we realized the dolly we had reserved was not included in the reservation.. that REALLY sucked.
Kelly SVery convenient for an in-town move,
Michael SVehicle was dirty inside the cab - windshield was filthy- Attendant noted that gas tank was half full, it was less than that
Robert M