U-Haul changed my location to 45 minutes away from what they originally agreed during my reservation the afternoon before I picked the trailer up. I have a 7:30am pick-up but that location does not open until 9:00am. Nobody notified me of the change so I sat there and waited. I am very disappointed in this situation. The pick-up location said that they have a 9:00 open registered within the U-haul system.
CHRISTOPHER C
Cme Golf Carts LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lebanon, PA 17042
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Customer Reviews
- 4.0 Average Customer Rating
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Only problem was that they had no spare trailer light extension cable in stock. Had to drive without lights to the next nearest location to pick one up, and then was able to travel legally. Staff was great however. Friendly and tried to do what ever they could to get me on my way. BTW U-Haul customer support advised over the phone that not all trailers needed lights. Clearly not true in this state and illegal.
GRANT NOn original call to UHAUL EVERYTHING WAS MESSED UP TALKED TO SOMEONE IN ARIZONA FOR LOCATION IN ROBESONIA FOR PICKUP NOTHING WAS RIGHT ON PICKUP WAS TOLD ABOUT A 30 MILE DISTANCE AND I WOULD BE CHARGED FOR PAST 30 MILES I WILL NOT BE PAYING ANYTHING FOR OVER 30 MILES DISTANCE THE PERSON WHO I TALKED TO NEVER SAID ANYTHING ABOUT THIS I PAID 171.42 THEN ON PICKUP WAS TOLD 192.00 NOT ME I AM NOT PAYING 192.00 I WANT A SUPERVISOR TO CALL ME ABOUT THIS
Gary GThe U-Haul app needs to be improved. Could not complete mobile check in. I had to go inside and the staff was very helpful.
Jaclyn WOwners came to help us with truck pick up since online and telephone uhaul customer service was complete garbage.
Gregory M