So easy and convenientWilliam T.
Trailer Rental & Towing in Lebec, CA at American Car Co
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lebec, CA 93243
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 3.0 Average Customer Rating
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Very rude person.sandra R.
To do an after hours/weekend drop off, the key drop box was a little hard to find in the dark. I was completely unable to make the cell phone report to U-Haul as I was directed to do. Electronic communication often doesn't work for me, especially in the mountains near Lebec, with spotty WiFi. A day after the drop, I received a verification code of 317111.Clyde G.
When we arrived the truck was clean and ready to do. We were greeted with friendly serviceMichael H.
When we arrived to pick up the truck the truck was clean and ready to go. They were friendly and Professional. Pleasant experienceMichael H.
I reserved the truck the day before by phone and was told by the owner, who is the single admin employee, that he was open until 4:00PM. I arrived at 3:15 and he had left. He left the key to the truck with the owner of a different company in the same building but left no instructions for that person to be able to handle the paperwork so that I could take the truck. That person helped me call UHaul headquarters and I was on hold for about 20 minutes before anyone picked up. The person who picked up didn't know how to handle the situation and just told me that it shouldn't have happened. Finally, the person who had the key helped me call the UHaul District manager who was driving somewhere. When he got back to his office, he was able to get on line and handle the checkout process with me over the phone. He was nice and helpful, but the whole process that should have taken 15 minutes ended up taking over an hour. This is the second time I have rented a truck from this UHaul outlet and the service was very poor.Barbara W.
I was surprised when I received texts and messages claiming I didn't return the truck when I did. Maybe you should say please call, not you didn't return the truck.Bernadette S.
Check in person was cold and impersonal, did not provide any instruction on how to work the equipment/truck door and made us wait almost 45 minutes even though there was no one in the office. When I returned the truck, I was not provided a padlock even though it clearly states you have to lock up the door with a padlock so had to cram all equipment in the cabin when I returned. Additionally, I was charged for 4 gallons of gas even though I refueled before returning. I thought this may be a problem, so took a picture of the gauge before returning and have emailed uhaul customer service to dispute the charge.Tamara I.
He was the most unhelpful individual I had to deal with rented our 15ft truck to some one else on pick up day i had no choice but to take smaller truck this is second time i have problem with U-HAUL their representative are rude every where in USA i had the same problem in OregonShoeleh F.
Bad reviews with this person operating the company... apparently likes to scam people with returning vehicles. Was not a good feeling for me to leaving e it there.susan S.
Few hours. For a previous one-way rental, he was unfriendly, inflexible and unhelpful.Alan B.
The tow dolly was not properly ratcheted on the left side.Charles S.
GREAT but Westlake was a messGregory H.
Horrible customer service rude and disrespectful...... gave us a dirty truck didn't want to do a walk through with us and when I called customer service the lady I spoke to was rude as well she said â€œif your not happy don't rent the truckâ€ i asked to speak to a supervisor and I was told that he was busy and would get back to me in 48 hours I was on a strict time frame I had to get the truck. I have been using uhaul for a long time and if you look at my past history I have rented a lot this year but never again I was treated horribly and customer service didn't care about this situation. Moving forward we will use budget rentalAgustin P.
Professional and knowledge regarding size and vehicle suggestions. Thorough with explanation of cost and equipment use. I will rent U-Haul from this location for all future need.roger B.
Everytime i rent from this location i owe additional fees i rented this truck two days not three days like i am being charged for i have spoke to this location and he said he was going to corrct it and its still not corrected and you guys are still trying to charge my credit card and now I am being assessed additional fees from my bank who is going to refund me the fees from my bank for.your mistake.William R.
Couldn't meet at requested time and didn't correct it in the system.Kent A.
Ensure that someone is there for pick up of uhaul and that they have the correct area code.Kent A.
This location has loos dog it charges , it is confusing, if you are going to be injuredANDY A.
We dropped off the truck the night before the drop off time. and iwe made sure there's enough gas that was required, so we wont get charge extra $40, and my driver said "yes" its good. but next day they the email, said there was extrcharge for $40 for gas, and that's alot of $, bcuz i'm single mom, and have financial hardship too. so pls make sure they didnt cheat us about that gas because we didn't take pics. if it's true can you at least waive some fees or just charge 1/2 price $20 and what's that $30 fee to pay by certain date? I never heard of it? I used to rent Uhaul truck before in Paramount and dropped off in Palmdale, they were better deal and no extra fees. so now ti's stresses me out because I have to pay so much for this rental. so pls reconsider and give me more discount on gas and waive any fees, and help single mom. I would really appreciate it. bcuz its too expensive to rent truck and hire pple to help move too, Thank you. Sophonna Valrie NongSophonna N.
closed when returnedPatrick G.
Gave me wrong info about my hitch and wireing needs at reservations phone call. Was never told that I would need a plate number for the vehicle I would be towing. This caused huge delays. The guy that rented me the trailer was trying to Make me wait an hour and a half for a different trailer coming because the guy didn't want to unhitch the already hitch trailer for the next customer onto my car. make me wait an hour and a half for a different trailer. This issue caused my party huge delays and A run around in time from a guy due to his lack of people to help him move the trailer off to my car . Then the guy wouldn't help me hook up the trailer to my car just walked away and left me with the trailer no way to hook up my lights didn't know how to hook up the chains and sent me off I would rate my experience with the whole process very in adequate and unprofessional .Ben S.
Make sure that you keep your promises. I was emailed total price 377 when I got there was charge 501. I saved the email if anyone caresSharon H.
I just dropped off a tow dolly and did not have contact with anyone.MAUREEN W.