My comments are not just for this location. I got bumped from my ordered location day before my move was sent to lethbridge. Then the truck I was to get didn’t start without many tries and then would stall. The gentleman was able to give me a larger vehicle which required higher gas consumption and my one way trip was denied and was told after moving I would have to drive back an hour to return when previously I would have dropped 10 minutes from my house. My partner had to drive me back to Lethbridge on the night of move requiring gas for both truck for an extra house plus two hours for our vehicle. I have used U-Haul several times for cross country and provinces but honestly this was so pitiful for me as the customer. I will say the attendant at the location was very kind and understanding, I appreciated his help and he tried to help but was not able to do much which was out of his hands. Also when I ordered on line I ordered pads and a dolly neither were available at the Taber location for my initial order and was told a few weeks prior to move date, they didn’t have those items so I’d have to go to a lethbridge location to pick up. Why have a customer order things locations can’t even supply. The whole thing was a sh… show. I did appreciate the discount provided after the fact today but I must say it only covered all the extra gas and did nothing for the stress all this caused. Not to mention unpacking was completely stalled due to the two hours need to return due to not being able to get the one way move as I had ordered a month before my move. Very disappointed. Of course I would consider different options in future but there really are not many so basically after this experience I have no trust that U-Haul will deliver what they promise. Huge fail on Uhauls part but must say all the employees were very professional, and were doing their best with what they had to work with.
Sharon U
Mo Tires & Storage Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lethbridge, AB T1H0P1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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None. It was great
Shane PAll provide good information
Aurang ZLights on trailer were missing or not working
Leendert Vhard to improve on an excellent experience, agent was helpful and friendly, even humorous
Hugh T