Check all devices in cab. The coffee cup holders were broken.. Hinges made it fall to floor
Kenneth H
Lethbridge Gas Plus
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lethbridge, AB T1K6H1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Always valued customers am soo glad to book again and again...
Kennedy KThe owner is great. Professional, pleasant, friendly and very fast, efficient service. Highly recommended!!!!
Danny KWhen I rented a 9' U-Haul van last week, check out went smooth, the van worked great, and everything was good until I went to return the van. I parked the van with the gas meter past full, but when I went into the store to return the keys, the store manager plus two other clerks were staring me down. Without checking the van at all, the store manager was immediately hostile towards me and said that I didn't fill the gas and if I don't do it right now I would violate the contract. I said it was past full, he said no you didn't fill it up, then the other clerk kept saying "Did you fill it? Did you fill it? DID YOU FILL IT"? It was just so jarring how I went from having a good experience to being treated like a criminal I was caught off guard. Eventually after some back and forth I asked "Do you need me to go fill it up right now at your gas station?" They said "Yes." Once I understood what they wanted I immediately drove the van up to the gas station to fill up. But I guess because the van's gas tank was on the side not visible from the store, the manager insisted that he watch me fill it up so he came outside to supervise. I was caught off guard by this and then he was interfering with my interaction with the pump insisting I did that wrong too - when the display said I could start pumping he said I needed to wait until it timed out to start again. Eventually it timed out so I started the process again. Then the manager watched as I filled up the tank until it clicked, for a total of $1.89. Finally satisfied, he let me pay my bill and I left, both embarrassed and angry. I am an incredibly reasonable person - if I had walked in with the keys and they had just been polite and said something like "sorry for the inconvenience, it's just our policy that we need to have you fill up at our gas station because the meters on the U-Haul don't work quite right", no problem. But instead I got intense accusation, scrutiny, and a threat of violating a contract right out of the gate, and then being monitored to ensure I didn't cheat them on filling up was beyond bad customer service and something I have never quite experienced. TLDR - Van was great, awful and aggressive customer service upon van return.
Steven FCharlie and his staff are always great and efficient to work with.
Benjamin L