Good
ANTON S
Winchesters Towing
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40503
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Customer Service was 2nd to none. Thank you. The best thing is, God brought us here safely! 🙏
rose hWinchesters Towing rented me a U-Haul that barely made it to my destination. After I returned it, I called to ask why my mileage was recorded wrong, and the guy just kept cutting me off telling me to call 1-800-go-U-Haul. Like he couldn’t tell me why his location recorded the mileage wrong, he just kept cutting me off that “they don’t deal with all that right there”. When I told him he wasn’t listening to me, he took great offense to being told this and was more concerned at hanging up every time I called. Abysmal customer service, unsafe U-Haul, and scammers. We had two reservations from U-Haul affiliates and they were both trash. The one described is the first one, and the second one I took an Uber clear across the city just to find no one was even at the business. Shame on uhaul, I can’t understand how a company is okay doing business like this, clearly your affiliates feel this is passive income for them and don’t have any intent on providing even bottom-tier customer service. This is peoples lives and money they deal with when it comes to moving, yet yall think sending people all over town to deal with shady businesses renting out your trucks wasting everyone’s time is how to do it. Fuck you uhaul, I’m glad your competition has finally beefed up around here so we don’t ever have to deal the worst run self moving company again.
Katherine MYour customer service was exceptional. Thank you for making a very hard day a little easier!!!
Pam PNothing everything was great
ronald s