The Uhaul online processing system is awful. I could not get the system to process, save any data that I would enter into the system. Luckily the Uhaul area representative assisted me throughout the process. The Manchester Uhaul site doesn’t exist anymore but that is where I was scheduled to pick up truck and trailer for the move from Lexington, KY to La Jolla, CA. The Georgetown Road pick location had no personal that could process the Uhaul rental. Language barrier was also a large factor, combined with untrained personnel, made picking up the truck a challenge. Again, hats off to U-Haul’s Lexington, KY representative. He stepped in and assisted with the whole process. The Uhaul equipment was in great shape and worked flawlessly. It was exactly what we needed for the move across the country.
John G
Deli Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40511
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 2.5 Average Customer Rating
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Would NOT recommend dropping off any U-Haul equipment at this site. There was a young kid behind the counter that informed me that he was new and did not know how to process U-Haul equipment returns. He attempted to call the site manager that was not responsive. To no fault of his own, he was not able to answer my questions or help with any equipment. Site manager was obviously not informed or caring of the situation as my equipment was not checked in until 2 days later and I was charged for late drop-off. Parking lot was tight for parking the 15' U-Haul truck and auto transport carrier that I had rented, I was told to back the trailer into a parking spot on the site of the Deli Mart without assistance in a highly trafficked parking lot/street corner. Luckily, I grew up hauling bumper trailers and was able to accomplish, off-load my SUV, and unhook the trailer all myself without U-Haul representative assistance, otherwise it could have gone very poorly. I would not recommend this site to anyone.
MARISSA GB Indivual charged p m m bubble b. B bb b⁰p
KEITH MWas no one at location
ALADDINE HVERY HELPFUL IN GETTING TRUCK RENTAL.
PAUL S