They forgot to check in the truck and I was stuck there for 2 hours while they figured it out. I had to do all work and reach out to support. I’m very frustrated about this experience.
Joshua S
Deli Mart
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lexington, KY 40511
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Requested equipment dolly, none available. This is the 2nd time I have made an order for truck and dolly. Dolly wasn’t available. How many families are going to rent truck without a dolly?
STEPHAN LI made a reservation with U-Haul for a different location. The day before my pick up they changed the location and time to the Deli-Mart. I selected the front desk pick-up instead of the 24/7 app pick-up. However due to some sort of system wide outage they were unable to do the pick via the counter so I was forced to do it on the app. Which would've been fine except this location was not set up for app pick-up. So after half an hour of talking to costumer service, I was finally authorized to get the keys from the employee at the front desk. Unfortunately he went to the bathroom and disappeared for about 20 minutes. I was extremely frustrated at this point. But, we once he got back we were finally able to get the keys. Pick up was a headache but U-Haul went above and beyond to make sure everything went smoothly and even provided us with extra day and miles. So overall I am very satisfied.
Jonathan SNo signs or indications as to where to park a U-haul return. Customer service was great by the staff.
DARREN MThe Uhaul online processing system is awful. I could not get the system to process, save any data that I would enter into the system. Luckily the Uhaul area representative assisted me throughout the process. The Manchester Uhaul site doesn’t exist anymore but that is where I was scheduled to pick up truck and trailer for the move from Lexington, KY to La Jolla, CA. The Georgetown Road pick location had no personal that could process the Uhaul rental. Language barrier was also a large factor, combined with untrained personnel, made picking up the truck a challenge. Again, hats off to U-Haul’s Lexington, KY representative. He stepped in and assisted with the whole process. The Uhaul equipment was in great shape and worked flawlessly. It was exactly what we needed for the move across the country.
John G