The location was fine for picking up the truck, but the lack of costumer parking on-site was a disappointment. We also suggest double-check the condition of the back end. There were pieces of debris left by the previous renter that we cleaned out when we returned our rental. Lastly, making a reservation was easy, but we ended up spending over an hour confirming our what our vehicle was (and who we were) after we arrived. The 10' truck we originally reserved was unavailable, because (we were told) we missed our pick-up time of 6:30 AM. The problem was, our reservation was confirmed for an 8:30 AM pick-up. The error was U-Haul's, not ours. Then, we were told we could use a 15' truck, but for $10 more. Why would we have to pay more for a truck that we didn't reserve because the 10' truck we did reserve was unavailable due-to U-Haul's error? Bottom line, the rental process now puts all of the responsibility on the renter to perform multiple tasks for U-Haul that U-Haul used to have employees perform on-site and in-person. Nice deal for U-Haul, not so much for the renter.
Lawrence Z
StoR
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Services at this Location:
One-Way and In-Town® Rentals in Lihue, HI 96766
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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Christine HThe worst experience!!!!! WORST EXPERIENCE!!!!! Truck poorly maintained. Had pick truck up in a dirt lot in the dark no light. Started to rain dirt turns to mud!! Not safe I would never send my wife or daughter there to pick up the truck especially in the dark no light. extremely.unsafe trucks parked next to each other could me a very dangerous situation if someone wanted to rob you. I have had some positive experience with Uhaul. I WOULD NEVER RENT A TRUCK FROM THIS UHAUL EVER AGAIN!!!!!!!!!!!!!!!!!!! 👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽👎🏽
Bruno SYour Lihue mobile location is incredibly challenging. There are NO lights. I spent 1 hour and 15 minutes trying to take photos and get them uploaded to your site. they kept rejecting them because there is NO light there. then when i walked too far to where there was light it didn't like that i was too far from the locaton. i tried to call and your office was closed. this started at 8:15pm and i finally got in the truck at 9:30. Only to find the truck was ON EMPTY!!! The truck was also not cleaned. Then turning the truck in your app would not accept the photos of the truck because once again, it was dark and you have NO lights. i was getting errors and i finally did a live chat and said i was leaving the keys. they said the check out had completed but it had not on the App. The truck itself worked fine, no issues. But i wasted 2.5 hours pickin up and dropping off. I will not be using it again.
GARY MEvery vehicles registration was expired some by over two years, trucks locks were cut and none had any optional moving equipment. The location has terrible phone service which makes no sense since it is a mobile only location. Third time with this location and nothing but issues so we will be renting from Home Depot from now on in Kauai.
GAVIN H