It is beyond frustrating to have to rent from this location and continue to experience terrible service. It's so upsetting and frustrating. I understand that it is a "self-service" rental but the people that seem to rent before me can't seem to ever fill the gas, or clean it. It's aggravating that this is the only location on island
TEAGAN W
StoR
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
Services at this Location:
One-Way and In-Town® Rentals in Lihue, HI 96766
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 2.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkThe window knobs and crank need to be replaced. The inside of the windshield was so dirty that I couldn’t see the road when oncoming headlights hit my windshield. Extremely not safe. The drive was very stressful
PETER CEverything OK
Ana HFantastic experience! Last minute rental went as smooth as it possibly could have gone!
Clint DThis was my second time renting from this location, and unfortunately I had problems both times. During my first rental, the vehicle was not properly prepared for pickup. All of the tires were low on air, and the gas tank was nearly empty. For this rental, I reserved a cargo van well in advance and planned to use the mobile check-in option. When I attempted to check in, I was unable to complete the process and had to call customer service. I was then informed that there were no cargo vans available for mobile pickup, despite having a confirmed reservation. Because it was a Sunday, there were no employees at the rental lot to assist in person, leaving customer service as my only option. In the end, I had no choice but to accept a box truck instead of the cargo van I reserved. The lack of on-site customer service and the failure to honor vehicle reservations made the rental process frustrating and inconvenient. Suggestion: Improve communication when reserved vehicles become unavailable, ensure customers receive the vehicle they reserved whenever possible, prepare vehicles properly before pickup, and have staff available or provide better support for customers using mobile check-in, especially when the rental lot is unattended.
ERIKA C