Yes and no what I recommend. When I made the reservation number one, I was told it was $29.99. they knew I was going to drop off the truck in Winder meaning it was a one-way move. Would I picked up the truck? It was a crapload more! I wanted to try it a different way had I known. Two. I ordered pads and a A. Dolly. I was told no guarantees later, not when I first put in that order. Oh no! No no no no. Three! What I put in the reservation I never got a confirmation. When I had to drop off the package someone else was talking about renting a U-Haul, and I said oh yeah I'll just check my reservation and guess what it wasn't there. I was really upset. To this guy's credit he got me in for the date that I had requested! I had planned everything around that. My notice was given. I mean everything was planned that move date So as utterly grateful that I was able to get the truck that day. He made it happen and I tell you I appreciate that more than I could ever say. And I am giving you honest truthful feedback and I hope some things change.
JODI S
Master Investments Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lithonia, GA 30058
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- 4.0 Average Customer Rating
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The customer service was extremely rude and stresseful. The lady took my phone and did not explain anything she acted as if we were nothing and displayed an air of supremacy. I would not recommend anyone to rent from this location. We only stopped by because we saw uhaul trucks there.
Montreal JThey lied and said I drove an extra 600plus miles when I didn't I turned the truck in the same night I receive it and I only had it for 6 hours and I only used 151 miles I want my refund..then when I tried to contact someone about this I keep getting the run around imma get the news involved
AUDREY MI deliberately went online to book my reservation bc from 2 days before the Store Rep kept telling us the trucks are rented for 4 hrs interval. After having difficulties doing final online pickup the Store Owner took my ID to complete same while I waited outside. I traveled a total of seven (7) and refill with a gallon of gas. Now Uhaul charging me an extra $18 for 4 gallons gas when I used less than 1/2 (0.5) gallons gas and also doubling my rental fee of $19.95 for the truck. This is outrageous thuggery, extortion and robbery. I want both charges of $18/gas and additional renal of $19.95 plus taxes be refunded to my account asap. The Store Owners are overcharging customers on rental time span and please check the gas gauge to make bc it seems they've tampered with it bc even before I left the compound unto the roads the gas needle fell sharply. I know I'm not the only customer complaining about this thuggery at this specific location
Dennie EI will tell people about this location when he gets his act together. This guy always over charging. His trucks never has gas, but when I bring it back like I find it (as told); he tries to charge for the gas that wasn’t there in the first place… Then add things like insurance that I didn’t ask for!
LAURA M