Very nice and helpfull renting personel
Wojciech P
Imbaba Station Inc 1
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Island City, NY 11101
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Customer Reviews
- 4.0 Average Customer Rating
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Person working at the desk was rude and dismissive. Charged me for two dollies that I did not ask for or reserve. He signed the contract on my behalf without asking me and then told me that he had done it and there was nothing I could do to remove the two dollies charged. The gas tank was listed as having more gas than it did. I was told I had to street park the truck and that the person working there could not move it after I dropped it off. Overall bad experience.
Jesse RQuick and seamless.. perfect!
Cesar CThe location was convenient, which I appreciated. However, the check-in process was confusing and frustrating. When I asked the clerk about an issue with my reservation, he directed me to call a number rather than helping me directly. While I was on the phone with support, the clerk began resolving the issue from his end — which made me wonder why he couldn't just do that in the first place. It was also stressful to be asked questions by both the clerk and the phone rep at the same time. I think it would be more helpful if one person could clearly manage the issue from start to finish, rather than bouncing between people. On top of that, I’m still getting calls and messages about storage I never intended to reserve — I just wanted to rent a truck. It feels like the app pushes extra add-ons by default, which can be misleading or confusing. The clerk wasn’t able to edit my agreement either, which added to the frustration. Overall, when you're renting a truck for a specific task — especially on a hot day — it would help if the process were simpler, clearer, and more transparent. I hope this feedback is helpful.
NATHANIEL KIf you follow the directions it is clear that the drop off spot is in the Dunkin Donuts/gas station area. Staff was professional, helpful, and efficient.
David D