I scheduled the pick-up for 8:00am for mobile check-in. I got to the location on time and started the process but it wouldn't let me complete the checkin. I called and they said that site doesn't do mobile check in. Then I located the lock boxes so I knew they did mobile check in so I called back and they told me that site did not put my key in the lockbox and would have to wait until they opened at 9:00. The vehicle wasn't parked by an actual Uhaul location. It was parked 100 yards from the gas station that apparently does the paperwork. I went over to the gas station and asked about it. they said they do it and can help me. Very confusing pick up process at this location.
James E
Orono Station
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Long Lake, MN 55356
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Quick and efficient
Mark BThe truck was not swept out. Only 6 blankets? Truck handled well. Overall, during this move I thought everything went well.
Diane SThere was painfully little signage indicating to go into the gas station to get the U-Haul keys. We requested a 15ft truck. There were two available. The key and unit that were given to us had an entire trailer attached to it. When we brought it to the workers attention that there was a trailer we did not want attached to the truck, she said that it was on us to take it off ourselves. If we didn't want to, or know how to, we should just leave the trailer attached to the truck. She stated she didn't know how to take it off so it was our problem to figure out.
Elizabeth GEasy and pleasant interaction with clerk.
C. J