Worst experience with U-Haul ever. First time I tried renting and I think it might be the last time due to the experience. My phone number is 213-245-8866 so you can look up my account and see the phone calls I had to make to the U-Haul customer service. I had a reservation for 11AM on Saturday may 31. I did not receive the truck until 1PM. I lost 2 hours of the trucks rental and I had the rental for 11-6PM. When I returned it the guy who received my truck had an attitude he’s lucky I didn’t punch on the guy. Giving me attitude and then tries to justify it with I gave him attitude. Yea because I’m pissed off but as customer service representative you should understand why I am pissed off. They told me I was going to be compensated for the inconvenience but haven’t received any discounts yet.
esteban c
BA Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90004
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Customer Reviews
- 3.5 Average Customer Rating
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I ordered 12 pads and was told the location was out of pads! How do you expect someone to move their furniture without pads??
DAVID LPay Attention when completing documentation.
GEORGE RThe agent in the office was incredibly helpful and friendly.
MICHAEL TAbraham was amazing! Help me to choose the car I needed. I had trouble in the past with other U-Haul renters and I will drive to him from Now on best help I can ask for!! This man deserves a raise in respect! THANK YOU ABRAHAM!!
RENE S