I had paid for dollies and furniture mover and pads, Brett had me drive to another location to pick them up..but other location didn't have them neither..so I call Brett and told him that I was taking the rental truck back. And to cancel the order he said, that it was OK that I wasn't gonna get charge anything. Surprise I see a transaction of almost $80.00 charge to my account..Will call my bank and dispute transaction...
Rigoberto E
Gold Star Gas
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90037
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Customer Reviews
- 3.5 Average Customer Rating
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I made reservation for 20' truck, when I got there for pick up, it is not available, so I rented 15' truck with no choice. That made us to rent 20' truck in another uhaul store and worked double. And also when I returned the 15' truck in 2 days, the clerk in gas station, so rude, not responsible. I will never use this place for rent. The place of downtown globe where we rent under my co-worker's name was much better than this in car status and service.
seonsuk kThe location was convenient . But honestly the truck was very dirty and nasty. I had to wipe down the stirring wheel and seats
STEVEN JThere need to be someone knowledgeable there. We didn’t receive any paperwork and no one verified the gas level. Extremely unprofessional. If my husband had not been with me I would have left
MICHELLE KThe drop off yard was too small and full of trash and debris and actual dogshit. Luckily a guy had just pulled out with a smaller truck and we were just able to fit our truck into their gates by 1 inch after a whole lot of manoevering (and moving their wobbly gate and stressing out). The lady at American Oil who was literally running the entire gas station BY HERSELF LIKE A BOSS was super nice and helpful, I'm sorry I didn't get her name. Please give her a raise. She took care of us. We were grateful that we could return the truck closeish to our house BUT there is a Uhaul literally on Crenshaw and the 10 freeway 4 blocks from our house and we really wished we could have dropped off there. That location has a larger yard and is more convenient to us. Please consider carrying 26 foot trucks at that location! We would rent again from Uhaul if we could rent from there.
KIRSTEN D