Thanks, Tony!
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Down Town Globe
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Los Angeles, CA 90017
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not Happy with my Haul experience at all, when I initially called to reserve the car tow, I stated I did not have a hitch and would need to rent one. I was told there would be hitches at the location to see which one would fit my car and someone would help me as I don't have a lot of experience in hitches. There was no hitches and I had to go and buy one, which was frustrating because I would have bought one beforehand for a smoother experience, but also why set my reservation to a location that did not have one, it caused a HUGE delay in the day. When we finally were able to actually get the car tow we noticed one of the wheels was extremely worn down and I was moving across country. I did state that in my reservation. We asked for a replacement wheel as we didn't think it would make it, but his response was "I've worked here 20 years, you'll be fine!" Long story short it was not fine and I was stranded in the middle of nowhere. The belt of the tire was showing and we still had halfway to go on our trip. I am so thankful I was with my dad and brother or else I would have been stranded alone. When we called the Uhaul assistance team they were not helpful. Because I had a few items in my car they refused to send help. When helped finally arrived after waiting over an hour, the guy who helped us said Uhaul kept rejecting his confirmation to help us even when he called them. That made me sick to my stomach because the area we were of course stranded in was extremely sketchy. I could not imagine being alone in a situation like that and then having help be refused to me. It was frustrating because we mentioned the wheel and asked for a different one. The guy who changed the wheel even said they should have never let us leave the lot because it was so close to blowing it would have been a terrible accident. Had the rental pick up place helped us with the tire initially I think a lot of this could have been avoided and the only annoyance would have been the hitch issue. Now I will say they did their best to help us find nearby locations for affordable hitches and I don't think the location knew I had requested a hitch, so I cannot fully blame them, but it was extremely inconvenient and frustrating.
EVERDINA LThis place is my favorite place to rent a truck when i need it service is always the best i will recommend this place 100%
jorge zgood customer service we will always come back
Raquel PThanks, Tony .
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