Reservation was made two weeks in advance and the day before the truck was to be picked up I was told I would have to go to a city an hour and fifteen minutes away to pick it up! Spent over an hour on the phone trying to get something local as originally scheduled and the local office people were rude.
Tony B
Liquor Fire
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Process was long to get dropped off. I was charged 4 gallons extra for gas even though I had put some in before returning. I may have been a little low, but not that much.
Edward FThis location is a liquor store, so it’s difficult to say it’s inviting. However, both gentlemen were helpful! I used the online check-in function to return the truck and that was great!
DENNIS VStaff were able to accomodate my last minute request for a rental truck for same day pickup. Staff was efficient and polite during pickup visit. When I had unexpected complications requiring use of the truck for an additional day longer than I expected, there was no hassels and staff was very accomodating. I was able to return truck after-hours by leaving keys in a "drop-box" Excellent experience with Liquor Fire and I will use them again (1st choice).
CHARLES PI rented a trailer for two days. Took it back early. Got my receipt was charged for three days, extra day of insurance and $20 late fee. Apparently the rental location turned in the return late. When I called, they were no help. Waiting for you you to correct.
THERESA D