During the return of our rental, the employee who checked us in had an unprofessional and argumentative attitude regarding the gas level. We were accused of being dishonest about fueling the truck before returning it, despite clearly refueling and returning it at the same level we received it. The truck’s gauge read 3/4 full when we picked it up, even though the paperwork stated 7/8 full. Before returning the vehicle, we put in $12 worth (about 3.5 gallons) of gas to ensure it was returned at or above the level we received it. After a brief exchange, the employee said, “Everything looks good, we’ll just bypass the gas issue,” which only reinforced our feeling that we were being unfairly questioned. The tone and implication that we were lying left a very negative impression. If asked about this location, I will be honest about our experience and recommend others proceed with caution.
JENNIFER M
Mini's U-Stuff-It Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40229
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Carl CStaff is great and very friendly and I've always had great service renting here.
PHILIP AEverything went well. Customer service was great!
JAMES YWorker want to leave early before time advertised so called to make sure i was going to be on time. Left before i had backed the truck up to leave. The normal things said in a check out were not said....in a hurry to leave I guess. Made sure I knew the hours for the next day and they were shorter than on the website. Made me wish I had gone somewhere else. Truck sounded like the engine would not make it. It was an automatic and didn't shift gears well. It had just been brought in. I have used this place in the past but after this experience, don't think I will return. Why do you put insyructions on where to park the truck where the key drop off is? Like I am going to go back and re park? That could have been told to me when I rented if they weren't in such a hurry to leave.
RUTH C