Horrible experience. The U-Haul had no gas in it (only 15 miles left) the fuel pump wasn’t working it kept stopping every second when trying to fuel up. I got charged extra for stopping to get gas every time because the fuel pump wasn’t working.
ALI A
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Robbing me of my money! Charging me over and over again
MARKIEYA JThe truck had service messages on the dash as soon as you started it. I was told it would be $56 and got charges $171 for 23 miles. They didn't have the correct mileage wrote down and didn't care when I brought it to their attention. I use uhaul a lot and have never had such a bad experience. I called customer service and they couldn't help because it hadn't been checked in yet. Worst experience ever!
VYETTA CThe truck I got was dirty and had old sticky socks in the back, the shocks were really bad that we were scared to go very fast so that are stuff didn't bounce and break.
BOBBY WThe location looked a little suspect but turned out fine. I hadn’t rented a U-Haul in over 15 years so this process was new to me. Overall I liked the process and was easy and convenient.
Kevin S