I would like to express my sincere appreciation for Debbie, the District Assistant Manager at the U-Haul Regional Office. My recent U-Haul experience was extremely difficult, but Debbie turned it around and made the entire process not only achievable, but manageable with dignity, persistence, and care. While I don’t wish to discredit anyone, I must honestly say that the service at this particular location has been consistently underwhelming—this being my second visit with the same representative. The attention to customer needs has not reflected the standard one would hope for. Once I returned home after hours of try to obtain all moving equipment necessary for my move, I called the Regional Office and spoke with Debbie, who was exceptionally understanding and took action. She stepped in and took full ownership of the situation—one that took nearly an entire day to resolve. I was able to witness her dedication and professionalism as she coordinated directly with other U-Haul representatives by phone, ensuring that every detail was handled correctly. Because of her authority and persistence, I was able to move my personal items with all required utilities involved—greatly assisting my moving manager and allowing the process to continue without further delay. Although the equipment was cleaned and appeared well-maintained, I sincerely hope this location will begin taking proactive steps to report and address vehicle maintenance issues, such as low tire pressure, to prevent customers from having to deal with mechanical concerns themselves upon rental. **Thank you, Debbie—you truly made a difference and turned my day around.** Warm regards,
NICEA M
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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Customer Reviews
- 2.0 Average Customer Rating
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Person couldn’t speak English very well & was charged for things we didn’t need!! Would not go back!!!
WILLIAM LThe receiver Neil Patel was nice but didn’t want to give his name in case I needed to explain who received the return truck. He wasn’t sure of the extra charge which is where GM Lisa Birch Jones assisted and corrected the error. In the end, he was more compliant and helpful via his manager and GM Lisa.
NICEA MA drop off key box behind an ice cooler in front of a liquor store, in a really uncomfortable sketchy part of town !
STEVEN CThe employees at this location were rude. They were very slow. We didn't use much gas. Only drove 10.6 miles and they said we used almost 2 gallons. The needle was still in the same spot. HORRIBLE EXPERIENCE. I would drive a few extra miles to rent from another location.
ANDREW H