Nothing it was grate
HOPE F
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.5 Average Customer Rating
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This location has extremely poor service, one dude trying to sell liquor and rent u hauls at the same time. Wi fi was so slow it took 45 minutes to get out the door. The windshield was covered in ice and snow and had to ask him to come outside and clear it off. The Quickstop location in Louisville was even worse, as this was where we were suppposed to pick up at 9am. The 16 year old behind the counter barely spoke English and said they were sleeping and the truck wasn't checked back in yet, could I just come back in 2 hours?????????? Come on now U haul , are you even screening your clients representing your company? Terrible experience from start to finish. Will never use U haul again, I'm done. Put me more than 2 hours behind loading the house up.
LYNNE Hthe trailer was not swept out. we swept it out after we was done un loading our stuff. The inside of the trailer was dirty, maybe we should have tried cleaning it. and it was not on a full tank of gas when we rented it
ANDREW BMy experience with this U-Haul location was the worst that I have ever had; I WILL NOT use this location ever again and I serious doubt if I will even use U-Haul again for having this location as one of their vendors. I reserved a 20-foot size truck over 2 weeks in advance of my reservation date, and the location did NOT have that truck available for me to rent(they claimed that the 20-foot truck that they had there does not have any keys). They only had one size truck available for rent(a 10-foot truck), which did not have the E-Z load ramp that I needed for my move. In addition, since they didn't have the truck available to me that I requested, they re-did the reservation, but with no credits for my previous reservation and they entered it incorrectly as a 1-way rental(which charges higher rates) and did not correct that mistake. Then, to top everything all off, when I returned the one truck that they had available to use, they charged me the final price($119.00) TWICE along with my original down payment reservation of $60 on my credit card and did not fix it in the moment. This location should not be allowed to do U-Haul rentals moving forward unless ALL the staff is heavily educated on how to do truck rentals for your company. Still, I do not see myself using U-Haul in the future because of this horrible experience that I had recently with this vendor location.
CHRISTOPHER THorrible experience. The U-Haul had no gas in it (only 15 miles left) the fuel pump wasn’t working it kept stopping every second when trying to fuel up. I got charged extra for stopping to get gas every time because the fuel pump wasn’t working.
ALI A