Person couldn’t speak English very well & was charged for things we didn’t need!! Would not go back!!!
WILLIAM L
Infinity
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40272
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Customer Reviews
- 2.0 Average Customer Rating
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The receiver Neil Patel was nice but didn’t want to give his name in case I needed to explain who received the return truck. He wasn’t sure of the extra charge which is where GM Lisa Birch Jones assisted and corrected the error. In the end, he was more compliant and helpful via his manager and GM Lisa.
NICEA MA drop off key box behind an ice cooler in front of a liquor store, in a really uncomfortable sketchy part of town !
STEVEN CThe employees at this location were rude. They were very slow. We didn't use much gas. Only drove 10.6 miles and they said we used almost 2 gallons. The needle was still in the same spot. HORRIBLE EXPERIENCE. I would drive a few extra miles to rent from another location.
ANDREW HI paid the 10 extra for a dolly never received it . Also only had the uhaul for 6 hours but was charged for 12 and didn’t receive a refund for the extra hours I didn’t have it or the dolly they never gave me. Forsure won’t be returning to this location for no later Uhaul needs
Keelend G