This was a terrible experience. I was not informed that this was an online/mobile pickup. I had to make multiple calls to get the keys to pick up the truck. One of the calls I was transferred to a place to leave a message. The third time I called the person I spoke with realized that there was a code missing from the order that was preventing me from using the app to get the code. We spent about 30 minutes just trying to get keys for the truck. This was the worse experience I’ve had with U-Haul. The truck itself was fine. I would recommend that in the future the people setting up the pickups let you know it’s an on line pickup and put in all the codes. If I had known that it was an online pickup I’d have chosen some where that was in person pickup.
MICHAEL B
Fenwick Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40223
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- 4.0 Average Customer Rating
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Actually the location was closed when I made my return so I used the app. It was a small office in a strip with other businesses. There wasn’t much parking as there were already three trucks in the rather small lot (thus the average rating), but I managed! I didn’t work with a rep on my return since they were closed nor did I see inside the office.
MARIA PThe key boxes could be more centrally located or with clearer directions of where they were. We found them a bit difficult to find, though it was dark and raining when we were picking up.
Madison OJust wanted to add that the on call customer service rep (Ashley) was excellent. Had trouble at first location and she was able to get me to another location and truck. She was able to correct the issue and get us on our way. Thank her for us.
Jim WEasy
Jennifer M