Check in and pick up took over 50 minutes on the app. It was very difficult.
Vanessa T
Liquor Palate
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40241
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The lady hardly spoke any English. It took at least 30 minutes to pick up U-Haul. She was on phone with owner and he was telling her what to do. She didn’t have a clue what she was doing. Very disappointed.
LYNN HLiquor Palate is convenient and very efficient. I enjoy working with them.
Don DGreat customer service.
JOHN AEmployees at the location were not familiar with the pick up process or had any experience with towing a trailer. The employee did a video call with another employee who talked them through the check in software, then they walked to my vehicle and the trailer. I hooked up the trailer and they simply asked, "is it done?" then took a picture. Very poor experience and did not meet my expectations. In the future I will rent from u haul locations and avoid 3rd party locations.
JEFFREY H