I get charged extra for my drop off. I bring the paperwork into the gas station drop off center. I hand my paperwork to the non-English speaking cashier. They look up at the computer and then to the monitor where you can see the trailer in the parking lot. They didn’t look right back at me. Smile. Place the paper to their left in a folder and then continue to stare at me. I will never do business with U-Haul again ever. I get charged because the incompetence of these people. And then the support staff on the phone. Tell me you should’ve used the app. I never use the app to do anything with my transaction. Why would I start now. Just garbage. The U-Haul brand has become complete garbage all of my messages have been dictated and not proofread. You do not deserve the time for me to go back and proofread these.
Paul M
Gas N Go
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Louisville, KY 40228
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The parking lot is on a hill, hard to unload a trailer.
NATHAN SI still have not received my receipt via text or email and cannot access it through the app
Stephen RClean, newer establishment. Train more people on how to complete the U-Haul process. Nicest equipment I have used.
miles dReturn on app. Did not need an employees help.
SARAH H