We did not know that we would have to go through several steps before actually getting the truck. We had to wait for our request to be approved and then take pictures and all the other steps. We did all the information beforehand that we were supposed to do. We were told we would be sent an access code. We thought that was all that needed to be done, not the extra 20 minutes of additional information on a 7 below snowy blustery freezing day. Now that we know, if the we ever need to rent one again we will be better prepared.
KEVIN B
Macks Body Shop Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lyons, NY 14489
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Overall a good experience except for 2 issues that really leaves a bad impression: gas fill-up at dropoff location, and at $4.68/gallon! - I was charged for 5 gallons of gas upon return, at $4.68/gallon! There is no way the tank was 5 gallons from full because: the day prior I'd filled the tank in Cato, NY, @ $2.69/gallon, then drove directly home, 23.6 miles. the next day, after unloading, I drove directly to the dropoff location, 14 miles, a total of 37.6 miles traveled after filling tank. There's no way this used 5 gallons, perhaps 2 and change, and while I understand there's an upcharge on the gas price, similar to rental car agreements, a $2 upcharge is ridiculous! Having not read the contract in full, I question whether the dropoff locations handle fill-ups, and the price they charge, separately from UHaul corporate? Whether yes or no, bad form, UHaul :(
Barry HA light in the truck area would be nice for after hours drop off. When returning a truck, they ask for pictures and it was dark when we needed to take pics. Other than that, we have dealt with a lot of different locations over the years, and this one was one of the easiest and fastest locations we have dealt with, so thank you
Robert MTook a hour to pick up the uhaul. was on the phone 2 separate occasions. second time i got transffered 4 times. when i picked up the uhaul the tank was at 7/8 full.
Conor WI walked in with no reservation and walked out 10 minutes later with a trailer. Best place in Wayne county to rent a u-haul
DANIEL H