My experience with U-Haul was extremely disappointing. I would not recommend their services to anyone in the foreseeable future, and I plan to use a different company for my next move. They requested that I return their 5’ x 8’ cargo trailer for them at no charge—even though I didn’t use it. U-Haul was aware that my move was one-way to McDonough, Georgia. So, I’m baffled as to why they tried to bill me for a service they assured me would be free. If that’s not frustrating enough, they later claimed that I returned the trailer to the wrong location. You won’t believe this—they said it should have been dropped off in Huntsville, Alabama! How does that make any sense? If my destination was McDonough, Georgia, why would I need to go all the way to Alabama? To clarify, I called U-Haul ahead of time to explain the situation and was instructed to return both the 26’ U-Haul truck and the 5’ x 8’ cargo trailer to the nearest U-Haul location at 840 Hampton Road, McDonough, Georgia 30253, which is the Hampton Chevron – 16332 gas station.
PHYLLIS M
Store House Riverside LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Macon, GA 31204
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Best customer service ever...10/10 will definitely recommend
TERRIE YThe people at this site were very nice and helpful. They made interaction a breeze.
NEAL CThe ladies who checked me in and out are wonderful. Very professional, kind and helpful.
BRITTANY HAfter the fiasco of UHaul’s system going down, they did everything they could to help me.
Taylor S