The return portion of my U-Haul rental was also problematic. I was originally scheduled to drop off the trailer at a local business, but upon arrival, I was told their lot was full and that I needed to drive to a different location. The alternate drop-off site turned out to be a very rundown hotel that appeared to be in the process of being demolished. The clerk at this location did not inspect the trailer or provide any documentation confirming that I had successfully returned the equipment, which left me feeling uneasy. Additionally, local police were continuously patrolling the parking area, further adding to the uncomfortable atmosphere. While I ultimately completed the return, the experience at this location did not reflect the level of professionalism or security I would expect from a U-Haul facility. I recommend ensuring that return sites are safe, well-maintained, and able to provide proper confirmation of equipment return.
William M
Southern Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manchester, TN 37355
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Customer Reviews
- 3.5 Average Customer Rating
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Personnel helped us unhook thr trailer. Hw was very nice and personable.
DEBORAH JTruck smelt like smoke, when renting a truck to move to a city 45 miles away they only give you 40 miles and charge you per mileage after that, I put gas in the truck where I was told to they still charged me for gas, I will never use U-Haul again.
JESSICA CRented the trailer for 4 hours returned the trailer and then got charged for 2 days and still have not received a refund for the day i didn’t even have the trailer. And manager at the southern inn doesn’t seem to understand the frustration.
THOMAS MHassle free renting
RONALD C