Make sure all lights and maintenance is checked before renting! 2nd time I've rented and lights were burned out and no one smart enough to change or replace bulbs. 30 yrs as a mechanic, I just want to rent and go however simple tasks are simple and just might aswell fix and go bout my day..
Michael L
Southern Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Manchester, TN 37355
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Customer Reviews
- 3.5 Average Customer Rating
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Would not recommend dropping it off once it’s dark a lot of sketchy stuff we witnessed, and if being a female, I would not have dropped it off there at all. and then calling you guys and asked me to give me another location. I don’t care if I had to drive 100 miles the hotel place that was there was like a half way house or a drug place!
debra bI had to ask to have everything checked out so I wouldn’t get charged for anything. UHaul has a bad habit of doing this to its customers
Ralf PDont charge me twice, and dont skip steps when recording damages
Hunter WFirst, when I booked online, I thought I was booking at a different location, one where we had done business before. So this was a first time using this place. To make you understand the atmosphere there, my 20 year old daughter, who is incredibly independent made her brother go in with her. She said , in her words, it was very sketchy. But the main reason for this review is that we were way overcharged. The hotel where we picked it up was 7 miles from our home. She returned home to load it and then went to her new apartment 31 miles away. They unloaded, she came back home and then returned it the next day, full of gas. 76 miles total. This was her first time renting and while she looked at the odometer, she did not take a picture nor check it against the form they emailed. So, what should have been $130 was actually charged at $250. We did not dispute because we had no proof. We have never had an issue before and we have rented several times within the past 5 years. However, if these type of businesses are being allowed to represent U-Haul, I have to wonder if standards are being relaxed!
Valerie K