The location was perfectâ€¦.however the whole online experience with U-Haul.come to get the reservation retrieval and access for the lock box was horrific. U-Haul cost me an extra hour in movers because of your you incompetent system!! Shame on U-Haul!!! I only rented U-Haul because the location was a mile from my houseâ€¦.After my Thursday move, I will NEVER USE OR RECOMMEND U-HAULâ€¦.Penske truck rental - the only way to go!Alisa Y.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Manitou Springs, CO 80829
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Mobile check-in is a joke!!! I took photos of damage, filthy windows, pet hair filled cab when uploading on the mobile app. I received an error message exceeded photo limit. It took for ever to navigate the various screens and requirements just to get the code to the lock box for the truck keys. If I ever have to use mobile checking again I'll cancel the reservation. Andrew at the pickup was very helpful prior to my pickup date. When I called for assistance the people I talked to were nice, however were unable to assist me with getting the code for the lock box. Mobil check-in and self help DOES NOT WORK!!!! The filthy condition of the truck makes one question the maintenance on the truck. The windshield whippers need to be replaced ASAP. Had to drive in 3 hours of rain with wipers that were barely functional. I have used U-Haul in he past and would have never expected this poor of an experience with mobile check-in and the horrible cleanness condition of the truck.William M.
My truck pick up location got moved 3 times and I was not called in regards to this. I received emails with new addresses for pick up but no explanation as to why. When pick up day came I wasn't given a code to get the key and waited over an hour to get the keys to the truck. The pick up place and Uhaul were no help with getting the keys. I am disappointed with the entire experience.Jessica W.
Nobody was there when I arrived at 2:45pm...Marissa R.
First day tried to rent a truck at another location with no success. Had ten people times $15 an hour sainting to help. Spent over an hour with the man on the phone before I gave up. Today at this location things went much smoother. You check in for returning the truck sucked in the dark. I spent more money yesterday paying people to to help and not being able to get your computer system to work for the poor old guy than I spent renting a truck today. Really frustrating. I returned the truck fuller than it was when I got it! Maybe you can refund $6 a gallon in credits to me.Lise H.