Arrived at the un-manned location and the truck I reserved was not there. Tried multiple times to access the App and it was "unable to connect." Called and was moved from one person to the next and then was hung up on while on hold. Finally spoke to someone who was able to change the reservation for a smaller truck that was in the parking lot. Overall, not a great experience. Truck was OK, but the hassle took a long time. Guessing the 15 foot truck I reserved never arrived at the location, which is why I was unable to access the App. From now on I will only use a manned/open location. The online pick-up isn't too reliable. One of the people on the phone said that because I hadn't arrived at 11:30AM to pick it up was the reason everything went sideways. We arrived at 11:58AM.
MICHAEL E
Western Heating
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Ridge, BC V2X2R2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
truck was ready for us when we arrived
JULIUSS Htruck was what we ordered and ready. Did the job for us and a good price .
GARY SThe lcoation was closed before the official closing time. The lock pass did not work. The car smelled of rotten fish. I ordered a dozen furniture blankets, which the van did not have. Never renting from U-Haul again
Anya CHow is the fuel surcharge $30 for 14 driven km?? Is there a way in the future to avoid that, figured that would be caked into the per km as these are vehicles with over 100,000 miles on them.
BENJAMIN L