You forced me to use the app but it did not work so i had to drive to a different location , then when i brought it back the location guy told me if i bring back early its ok and to just use the app without charge when i bring it back, so i did and the app did not work again , and he told me many people had problem with the app, and said not a problem , also the floor was dirty when i picked up the van and i sweep it out and made sure it was clean for the next person , and i only used 14 kms and still put in $20 in gas that was way more then i used, now im really unhappy about being charged after hours charge of $20 when the there was no need because the app did not work and the clerk acknowledged it , also a $25 cleaning fee when it was not dirty a dry sunny day and i swept it and made sure it was clean, please refund me these 2 outrages fees , or call me back and explain why not. Sheldon Alger 604-754-3373
Sheldon A
JV 2 Brown Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Ridge, BC V2X3R5
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- 3.5 Average Customer Rating
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My experience with U-Haul was mostly great! The service was top-notch, but I did have a bit of a rough interaction with the aunty and uncle who helped me. They seemed a bit short-tempered, but overall, everything else went smoothly. Would still recommend!
PARMINDER CAll went well with our rental. 1st time user with the online app. Very hard to navigate. Our truck had a service warning light on. Overall, it was good
Margot OOwner was friendly and helpful
Amanda MWe got stuck trying to drop the transporter and had to leave the truck at that location, as it was intended to be dropped in a different location.
Judith O