The app did not let me pick up, I had to go to the 228st/dewdney location who helped me immensely This has happened twice to me now, 🤬
Michael D
JV 2 Brown Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Ridge, BC V2X3R5
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- 4.0 Average Customer Rating
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Very convenient; just pick up and drop off using your app.
Jeremy FOkay nothing wrong with the location or the truck it’s self but the app is just a shit show they should have in counter service available before that app because it’s not easy and so many steps that waste your time with the rental I ended up trying to scan the back of my id for 10 mins before I wiped over to the convenience store
Ryder WThis was my first time renting a U haul and I will never be doing it again. Your website quotes the mileage charge as between 0.69 cents to $1.19. I was charged $ 2.07 per mile. I consider this to be false advertising and illegal. Your representative copied my email address down wrong, so I didn’t hear anything about a bill from U-Haul until I went back into the convenience store to find out what was happening. I was furious to discover the total charge for this 6 hour rental to move 5 furniture items from Mission BC to Pitt Meadows BC, all local moving, was $351.35. I called your head office, after I got no satisfaction from your representative regarding the “hidden” fees. You can check my receipt to see what I am talking about. I understand the insurance charge, and the truck rental cost, but I in no way asked for a dolly, yet was charged for using one. We didn’t, because we had our own, and in fact the furniture we were moving could not fit on a dolly. I called your head office and they did refund me this cost, your representative ignored it. My biggest complaint is regarding the gas. At today’s prices, we cannot afford to waste gas. We haven’t driven a van this size and had no idea how much gas it would take for this small move. I put in $100 and have the receipt to prove it. I picked up the truck with a quarter of a tank in it. The representative told me I must return it with at least a quarter of a tank. I am not a mathematician. I am a 75 year old lady doing her best to deal with a difficult situation. The gas I put in gave the truck three quarters of a tank. So my $100 gave it half a tank, added to the quarter already in it, so I had three quarters of a tank, so hoped that would be enough for the move and did not put any more in it. I asked your rep for the $50 back to pay for the excess gas. I returned the truck with half a tank ( see the receipt). He was quite rude to me saying it was not the policy to pay gas back and he would make no commission if he refunded my $50. He said I should have known better and not put so much in at the beginning, but stopped at different gas stations along the way to keep putting extra in. How ridiculous is that? So I asked him if I should have taken a hose and syphoned the extra quarter of a tank out. Nothing was explained about gas at the beginning other than it must be returned with a quarter of a tank at least. As I said I am very upset over this whole transaction. It would have been cheaper for me and less hassle to get movers, but there were only 5 pieces of furniture and it was supposed to be cheaper to rent a U-Haul. It certainly wasn’t! $351.35 is a ridiculous price to pay for this transaction. I expect to be refunded for the extra mileage charged, which would come to approximately $78 if you take it as me overpaying $1.00 per mile from your quote on your web page, plus the $50 for gas. Since you have refunded me the $7 you charged for the dolly I didn’t order, you owe me approximately $128 refund plus appropriate taxes, bringing the price of this transaction down to a more reasonable $216. 35 minus the tax difference. Thank you. That is my review. All of it is true. You are welcome to share it with the public so that they are made more aware of the practices of U-Haul. That is how you can improve for the next customer.
CHRISTINA LHi, I placed a U-Haul reservation for a 15' truck from Western Heating 20779 Lougheed Hwy Unit C Maple Ridge, BC V2X2R2 for May 8 My reservation was changed to JV 2 Brown Ave 22576 Brown Ave Maple Ridge, BC V2X3R5 Although very inconvenient, as I wanted to walk to the prior pickup location, I was told that I would get mileage credit for the extra distance I had to travel. This was not reflected in my final invoice. Further to this inconvenience, there was no compensation for fuel either. My own fuel and also for the truck. Both ways. Although I appreciate U-Haul still being able to commit to my rental, I did not feel any empathy for the inconvenience caused. Ontop of this, I had to first confirm the rental agreement physically in person at another address, 2 blocks down @ JV Convenience Store Ltd 22787 Dewdney Trunk Rd Maple Ridge, BC V2X3K4 And a new agreement was drawn up at this location instead. Also, when I returned the 15' truck, I was told to leave the keys in a U-Haul box behind Mr. Lube. This box had a broken lock and the key fell through when I placed it inside. The box could be easily opened anyway. So I left the keys pad-locked in the back of the truck. What a miserable experience. Is there anything that you can recommend for the future besides avoiding this location altogether? Thank you for listening,
Ricardo P