Hi, I placed a U-Haul reservation for a 15' truck from Western Heating 20779 Lougheed Hwy Unit C Maple Ridge, BC V2X2R2 for May 8 My reservation was changed to JV 2 Brown Ave 22576 Brown Ave Maple Ridge, BC V2X3R5 Although very inconvenient, as I wanted to walk to the prior pickup location, I was told that I would get mileage credit for the extra distance I had to travel. This was not reflected in my final invoice. Further to this inconvenience, there was no compensation for fuel either. My own fuel and also for the truck. Both ways. Although I appreciate U-Haul still being able to commit to my rental, I did not feel any empathy for the inconvenience caused. Ontop of this, I had to first confirm the rental agreement physically in person at another address, 2 blocks down @ JV Convenience Store Ltd 22787 Dewdney Trunk Rd Maple Ridge, BC V2X3K4 And a new agreement was drawn up at this location instead. Also, when I returned the 15' truck, I was told to leave the keys in a U-Haul box behind Mr. Lube. This box had a broken lock and the key fell through when I placed it inside. The box could be easily opened anyway. So I left the keys pad-locked in the back of the truck. What a miserable experience. Is there anything that you can recommend for the future besides avoiding this location altogether? Thank you for listening,
Ricardo P
JV 2 Brown Ave
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Maple Ridge, BC V2X3R5
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
It was good all around experience.
NEIL FExcellent customer support and services Highly recommended!
MOHAMMADREZA TRemote check in not clearly identified. This is location is just a parking lot with no signage check in is elsewhere.
Richard SYou are so kind.we love your service..
HARNEK M